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	Interactive Intelligence Announces Significant Increase in Scalability of its Interaction Management Software Solution Interactive Intelligence, a leading developer of multi-channel customer interaction management software, today announced that it is preparing to release a new version of its flagship product, the Enterprise Interaction Center (EIC), that more than... Date and Time Posted: April 20, 2000 12:00:00 AM EST
	No Missed Calls With New, Advanced Messaging Service Solution The DTS Group has strengthened call-handling efficiency at telephone answering specialists, Office Response by supplying its new SmartCall Message Centre software, an advanced CTI-based message handling application. SmartCall Message Centre... Date and Time Posted: April 20, 2000 12:00:00 AM EST
	Customer Feedback Software Integrates Fax, Email, Letter, Voice, WAP, SMS, Video and Face-to-Face Contact for Better Customer Service Swallow Information Systems has introduced a system whereby service, marketing and sales departments can now manage customers through a single interface, with the launch of Charter Continuum' from Swallow Information Systems. With the launch of... Date and Time Posted: April 19, 2000 12:00:00 AM EST
	Swan Solutions Launches Next Generation 'Navigator' for Callview Swan Solutions, a UK-based designer and manufacturer of computer telephony integration (CTI) software has announced the development of its flexible, next generation 'Navigator' - an addition to its' Callview 'ready-to-go' CTI enabling... Date and Time Posted: April 19, 2000 12:00:00 AM EST
	Rockwell Electronic Commerce Delivers Comprehensive Multimedia Customer Contact Management Capabilities For Dot.Com Businesses Rockwell Electronic Commerce today announced the first customer trial of Rockwell Transcend e.Commerce Edition, the recently introduced multimedia customer contact solution for managing Internet customer relationships. VirtualSellers.com, a... Date and Time Posted: April 19, 2000 12:00:00 AM EST
	Interactive Intelligence Implements "All-in-One" Communications Solution in Hong Kong Open University Interactive Intelligence, a developer of interaction management software, today announced that the Open University of Hong Kong (OUHK) had implemented Interactive Intelligence's "all-in-one" communications software solution, the Enterprise... Date and Time Posted: April 19, 2000 12:00:00 AM EST
	EHPT Selects Primus to Fulfil Growing Customer Demand Primus, a leading provider of eCRM software for marketing, sales and support, today announced that it has been awarded a contract with EHPT, a global software supplier for communications management. The contract to supply Primus® eCRM software is... Date and Time Posted: April 19, 2000 12:00:00 AM EST
	One 2 One Simplifies Recruitment With Recall Mobile phone company One 2 One have followed their advertising slogan – welcome 2 simplicity – by asking call centre specialists Recall Recruitment to take on 100 customer services agents on their behalf. One 2 One, which handles 2,200 calls from... Date and Time Posted: April 19, 2000 12:00:00 AM EST
	Interactive Intelligence Announces Sapphire Infotech As Newest Partner in India to Distribute its Interaction Management Software Solution Interactive Intelligence today announced that Sapphire Infotech, an integrated end-to-end solutions and services provider, would sell, market and support Interactive Intelligence's Enterprise Interaction Center(r) (EIC) throughout India. Sapphire... Date and Time Posted: April 18, 2000 12:00:00 AM EST
	Ronco Selects 'All-in-One' Communications Software Solution from Interactive Intelligence to Support Growing Infomercial Business Interactive Intelligence, announced today that Ronco Inventions, LLC had selected Interactive Intelligence's Enterprise Interaction Center(r) (EIC) to support its new internal customer service center. Ronco purchased the latest enterprise version... Date and Time Posted: April 18, 2000 12:00:00 AM EST
	Point CTI Advance is Key Enabler for True Thin-Client Call Centres POINT Information Systems today announces the addition of core CTI functionality to its browser-based, thin client customer relationship management (CRM) solution. The move heralds an important enabling technology in the deployment of thin... Date and Time Posted: April 18, 2000 12:00:00 AM EST
	Call Centre Manager Of The Year Announced Gary Schaffer of Nortel Networks, London is the Call Centre Manager of the Year and is heading for Chicago, to represent his country in the International Awards. He was presented with the accolade at the Call Centre Management Association Awards... Date and Time Posted: April 17, 2000 12:00:00 AM EST
	Dialogic's Roadshow 2000 to Highlight Growing Computer Telephony Opportunities Brussels, Belgium ( April 2000 ) - Intel and its Dialogic subsidiary, today announced the dates and locations for Roadshow 2000, a computer telephony showcase and seminar in the europe, Middle East and Africa region.  The roadshow is geared... Date and Time Posted: April 14, 2000 12:00:00 AM EST
	Intel Acuires Picazo Communications; Agreement to Accelerate Customer Deployment of CT Media Based Solutions Santa Clara, California. Intel Corporation today announced it has  acquired computer telephony solutions provider, Picazo Communications, Inc.  in a cash transaction. Specific financial terms of the agreement to  acquire privately held Picazo... Date and Time Posted: April 12, 2000 12:00:00 AM EST
	Witness Systems Ltd Continues Expansion of International Presence to Australia Company continues International expansion with the addition of an operations base to cover Asia Pacific region; Deon De Villiers to manage sales operations from new office in Sydney, Australia - LONDON and SYDNEY (April  2000) - Witness... Date and Time Posted: April 12, 2000 12:00:00 AM EST
	CustomerLinx Implements Interactive Intelligence 'All in One'Comunications for blended Contact Centre Capabilities Reston, Va & Indianapolis, USA (April, 2000) - Interactive Intelligence, a leading developer of interaction management software, today announced that Internet e-Customer Care CompanyCustomerLinx, has implemented Interactive Intelligence's... Date and Time Posted: April 12, 2000 12:00:00 AM EST
	Rockwell Electronic Commerce Named as Leading 21st Century CRM provider Wood Dale, USA - ( March 31, 2000)  - Rockwell Electronic Commerce was selected by GTE as a Supplier of Excellence at GTE's annual Suppliers of Excellence ceremonies held recently in Irving, Texas.  As part of GTE's Partners in Quality evaluation... Date and Time Posted: April 12, 2000 12:00:00 AM EST
	Interactive Intelligence Plans to Announce 1st Quarter Earnings Indianapolis, USA (April , 2000) - Interactive Intelligence(r) (NASDAQ: ININ), a leading developer of multi-channel customer interaction management software, plans to announce first fiscal quarter 2000 financial results at 4:00 p.m. Eastern... Date and Time Posted: April 11, 2000 12:00:00 AM EST
	Affina Earns Industry "Top 50" Award for 9th Year Illinois , USA (April 2000) — AFFINA – The Customer Relationship Companyannounced this week that Cisco Systems Inc.'s Customer Interaction Suite will provide the technology foundation for AFFINA's new service, LiveWebAgent By enabling two-way... Date and Time Posted: April 9, 2000 12:00:00 AM EST
	Affina Earns industry 'Top 50' Award for 9th Year Illinois , USA (April 2000) — AFFINA – The Customer Relationship Companyannounced this week that Cisco Systems Inc.'s Customer Interaction Suite will provide the technology foundation for AFFINA's new service, LiveWebAgent By enabling two-way... Date and Time Posted: April 9, 2000 12:00:00 AM EST

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