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Executive Interviews

Want to know what top executives in the industry are thinking?
Want to know where the industry is heading?
Want to know what the challenges are and how to overcome them?

Educate yourself with answers to today's top industry topics - these exclusive interviews are only on ContactCenterWorld.com!

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Showing 1 to 15 of 969 Executive Interviews

Senior VP of Customer Service On Contact Center People Management
Suzanne Dunham, IBBS, answers some of the most pressing questions on operating an effective contact center. Based in Atlanta, The IBBS Customer Call Center is a high-performance facility staffed by experienced customer service professionals, 24/7/365. The Center provides Tier 1-2 support for Voice and Data customers.

Published: 6/15/2009

Dramatic Changes in the Contact Center Affect Everyone - Customers Too!
For better or worse, decisions affect everything. We asked our members from around the world to share with us some of the biggest impacting decisions they have made.

Published: 5/28/2009

Global Economy Effects on the Contact Center Industry
It's no secret that the economy is changing. For better or worse, how is this affecting the Contact Center Industry world-wide? What changes are companies making? Are companies still able to grow?

Published: 5/11/2009

Going Beyond your Capabilities to Succeed!
Daniel Zaki Mahmood Bokhari, Contact Centre Agent at VADS BERHAD, tells us what it takes to be an extraordinary Agent!

Published: 4/29/2009

Continuously Improving and Evolving!
Karen Clarke, Customer Care Agent at Siemens Australia Ltd, tells us what it takes to be an Exceptional Agent! (To hear more from Karen, she will be one of the presenters at the Top Performers Conference in Singapore.)

Published: 4/21/2009

Leadership Through Empowerment and Engagement!
Seamus Osborne, Contact Centre Manager at Vhi Healthcare, tells us what it takes to be an Exceptional leader! Seamus is one of the presenters at the Top Performers Conference in London.

Published: 4/13/2009

Leadership: Always Aiming for World Class!
I Aminarti Widiati, Vice President of PT Bank Mandiri (Persero) Tbk, tells us what it takes to be an outstanding leader! I Aminarti Widiati is one of the presenters at the Top Performers Conference in Singapore.

Published: 4/13/2009

Change is the Only Constant Variable in the Contact Centre World!
Rick Costa, General Manager - Strategic Business at Link:Q, tells us what it takes to operate a world-class Contact Center! Rick is one of the presenters at the Top Performers Conference in Singapore.

Published: 4/9/2009

Providing the Opportunity to Deepen and Extend Customer Relationships
Brett Arnold, General Manager of ACCENT Marketing Services, tells us what it takes to operate a world-class Contact Center! Brett is one of the presenters at the Top Performers Conference in Toronto.

Published: 4/9/2009

Having Higher Empathy and a Direct Relationship with Staff
Steven McKenzie, National Customer Care Manager of Siemens Ltd Australia, tells us what it takes to be an exceptional leader! Steven is one of the presenters at the Top Performers Conference in Singapore.

Published: 4/8/2009

A Heritage of Staff Development, Coaching, and Training
Victor Verastegui, Corporate Vice President at New York Life, tells us what it takes to operate a world-class Center! Victor is one of the presenters at the Top Performers Conference in Toronto.

Published: 4/8/2009

Passion and Leadership: A Working Combination!
Kirsty Tulk, Manager of Liberty Life, tells us what it takes to be an Exceptional leader! Kirsty is one of the presenters at the Top Performers Conference in London.

Published: 4/7/2009

Focusing on Being an Energetic and Dynamic Leader!
Darrell N. Robertson, Vice President of the New York Life's AARP Operations Contact Center, tells us what it takes to be an extraordinary leader! Darell is one of the presenters at the Top Performers Conference in Toronto.

Published: 4/7/2009

Leadership and Positive Influence: Making a Change!
Catherine Foo, General Manager of Connect Centre Private Limited, tells us what it takes to be an outstanding leader! Catherine is one of the presenters at the Top Performers Conference in Singapore.

Published: 4/6/2009

Providing World-Class Customer Service!
Troy Cox, Operations Manager at Sportingbet, offers some insight into providing exceptional Customer Service! Troy is one of the presenters at the Top Ranking Performers Conference in London.

Published: 4/6/2009

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