The Global Association for Contact Center Best Practices & Networking

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Educate yourself with answers to today's top industry topics - these exclusive interviews are only on ContactCenterWorld.com!

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	Greatest Challenge in the industry 2011 We asked some top industry experts "In your opinion, what has been the greatest challenge the contact center industry has faced in the last 12 months? Read what they told us! Author: ContactCenterWorld.com Published: February 6, 2012
	Exclusive Interview With Max Simkoff, Chief Executive Officer Evolv We caught up with Max and asked him to look back at 2011 and forward to 2012. Read the interview. Author: Max Simkoff, Evolv On-Demand Published: February 5, 2012
	Exclusive Interview With Michael Meredith from Australian Teleservices Association We caught up with Michael and asked him to look back at 2011 and forward to 2012. Read the interview. Author: Michael Meredith, Australian Teleservices Association Published: February 2, 2012
	Exclusive Interview With Salesforce.com Executive from Salesforce.com looking back at the industry in 2011 and thoughts for 2012. Author: Salesforce.com Published: February 1, 2012
	Exclusive Interview With Jens Bormann, Founder and Managing Partner - buw Unternehmensgruppe We caught up with Jens and asked him to look back at 2011 and forward to 2012. Read the interview. Author: Jens Bormann, B & W Unternehmensgruppe Published: January 30, 2012
	Exclusive Interview With Gabriel Fulton from OCIS Group We caught up with Gabe and asked him to look back at 2011 and forward to 2012. Read the interview. Author: Gabriel Fulton, OCIS Group Published: January 29, 2012
	Exclusive Interview With Daman Adlakha, Managing Director - Trends Consulting Private Limited We caught up with Daman and asked him to look back at 2011 and forward to 2012. Read the interview. Author: Daman Adlakha, Trends Consulting Private Limited Published: January 26, 2012
	Exclusive Interview With Matt Zeamon, CEO of American Support For years we have asked Executives for their views and opinions in our annual new year feature - We caught up with Matt and asked him to look back at 2011 and forward to 2012. Read the interview. Author: matt zeamon, American Support Published: January 25, 2012
	Exclusive Interview With Simon Burke, CEO - IPscape Pty Ltd For years we have asked Executives for their views and opinions in our annual new year feature - We caught up with Simon Burke and asked him to look back at 2011 and forward to 2012. Read the interview. Author: Simon Burke, IPscape Published: January 23, 2012
	Exclusive Interview With Kathy Sisk of Kathy Sisk Enterprises For years we have asked Executives for their views and opinions in our annual new year feature - We caught up with Kathy Sisk and asked her to look back at 2011 and forward to 2012. Read the interview. Author: Kathy Sisk, Kathy Sisk Enterprises Inc. Published: January 22, 2012
	2012 Resolution #13 - ???? We asked members for their own resolutions to complete the series! Read what they told us This concludes our series of New Year Resolutions for 2012 for the Contact Center Industry. Read all 13 parts only on ContactCenterWorld.com Author: ContactCenterWorld.com Published: January 18, 2012
	2012 Resolution #12: Exchange Part 12 of 13 part feature where we ask members for their views on resolutions for the contact center industry. Today's resolution: Share your best practices with others – everyone improves and often you get lots more back in return. Author: ContactCenterWorld.com Published: January 16, 2012
	2012 Resolution #11: Invest in Training Part 11 of 13 part feature where we ask members for their views on resolutions for the contact center industry. Today's resolution: Make sure you invest in training – cutting training is a sure-fire way to end up losing customers. Author: ContactCenterWorld.com Published: January 13, 2012
	2012 Resolution #10: Information Todays resolution: When you ask for account numbers before you connect the call to a front line professional, make sure they have the account number or, when you transfer a call to another person, make sure your staff pass on all the info from the call to date so customers do not have to repeat themselves. Author: ContactCenterWorld.com Published: January 13, 2012
	2012 Resolution #9: Abolish Measures Part 9 of 13 part feature where we ask members for their views on resolutions for the contact center industry. Today's resolution: Get rid of measures for front line professionals like average call duration and focus more on customer satisfaction scores and report these to the executives Author: ContactCenterWorld.com Published: January 12, 2012

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