Executive Interviews
- Want to know what top executives in the industry are thinking?
- Want to know where the industry is heading?
- Want to know what the challenges are and how to overcome them?
Educate yourself with answers to today's top industry topics - these exclusive interviews are only on ContactCenterWorld.com!
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Showing 316 to 319 of 319 Executive Interviews
The CRM Is The Foundation In this Exclusive Interview with Russell Schmidt, CEO of Extenda Communications, we discuss the state of customer service in this day and age along with who provides good and bad service in the different industry sectors.
Published: April 26, 2010
High Employee Engagement Is The First Step In this Exclusive Interview with Phil Taylor, Head Of Sales & Service Toronto at ING Direct, we discuss the state of customer service in this day and age and who provides good and bad service in the different industry sectors.
Published: April 20, 2010
Capitalize On The Information Collected In this Exclusive Interview with Arnold Ward, Director for Account Management at Outsource Oasis, we discuss the state of customer service in this day and age and who provides good and bad service in the different industry sectors.
Published: April 19, 2010
Hire The Attitude And Teach The ProcessIn this Exclusive Interview with Jeff Roberts, VP of Client Services at Inforonics, we discuss the state of customer service in this day and age and who provides good and bad service in the different industry sectors.
Published: April 15, 2010
Place More Emphasis on People Skills In this Exclusive Interview with Silvio Stroescu, Head of National Channels, Analytics and Support at ING Direct, we discuss the state of customer service in this day and age along with who provides good and bad service in the different industry sectors.
Published: April 13, 2010
Daily eLearning is CriticalIn this Exclusive Interview with Jonathan Judd, Business Development Manager at inContact, Inc., we discuss the state of customer service in this day and age along with who provides good and bad service in the different industry sectors.
Published: April 12, 2010
Make Marketing Pay AttentionIn this Exclusive Interview with David Shaffer, Director at West Corporation, we discuss the state of customer service in this day and age along with who provides good and bad service in the different industry sectors.
Published: April 7, 2010
If Only Money Grew on Trees!In the current state of economy uncertainty, it's interesting to ponder what professionals would do in their contact centers with unlimited funds. From technology improvements to employee retention, our members share their thoughts with us.
Published: February 28, 2010
What Constitutes Workforce Optimization in 2010?We recently spoke with Francis Carden, founder and chief evangelist for OpenSpan, Inc., about the current state of the workforce optimization equation and the prospects looking forward into 2010.
Published: February 16, 2010
The Value of Workforce OptimizationWorkforce Optimization Technologies will impact the contact center industry in more ways than one. In this exclusive interview with Oscar Alban, Principal Global Market Consultant at Verint, Workforce Optimization and its applications is discussed.
Published: December 16, 2009
Improved Economy Equals Higher Turnover?After all this time of economic hardship, an improved economy would be great news, but in this exclusive interview with David Filwood, Principle Consultant at Telesoft Systems, one issue that all contact centers would have to face again is identified: High Agent Turnover
Published: December 11, 2009
Speech Technology - Applications and PossibilitiesSpeech technology is opening up a whole new generation of solutions for contact centers and the customers they serve. In this exclusive interview D. Daniel Ziv, VP Customer Interaction Analysts at Verint, discusses what we can expect from Speech technology.
Published: November 26, 2009
Arguments for the Inception of Remote WorkersNatalie Romano, Consulting Practice Leader at Nortel, discusses the implementation of a remote agent program. In this fact-filled interview, many issues are identified that could make a program successful.
Published: November 20, 2009
Senior VP of Customer Service On Contact Center People ManagementSuzanne Dunham, IBBS, answers some of the most pressing questions on operating an effective contact center. Based in Atlanta, The IBBS Customer Call Center is a high-performance facility staffed by experienced customer service professionals, 24/7/365. The Center provides Tier 1-2 support for Voice and Data customers.
Published: June 15, 2009
Global Economy Effects on the Contact Center IndustryIt's no secret that the economy is changing. For better or worse, how is this affecting the Contact Center Industry world-wide? What changes are companies making? Are companies still able to grow?
Published: May 11, 2009
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