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Educate yourself with answers to today's top industry topics - these exclusive interviews are only on ContactCenterWorld.com!
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Showing 316 to 315 of 315 Executive Interviews
Improving Service Through Processes
We asked 'If you had to give just 1 tip regarding business processes in relation to improving customer service, what would your tip be?'
Published: April 28, 2011
Improve Customer Service - Technology Tips
We asked members: 'If you had to give just 1 tip regarding the use of technology in relation to improving customer service, what would your tip be?'
Published: April 27, 2011
Staff & Service Tips
We asked: If you had to give just 1 tip regarding staff in relation to improving customer service, what would your tip be?
Published: April 26, 2011
We asked members: Can you recall a really good experience recently where you were WOW'd by the service you received?
Published: April 25, 2011
We Asked Agents...
If you were the manager of the contact center what would you change and why?
Published: April 21, 2011
What do you think 2011 holds for the industry?
several members share their views
Published: April 14, 2011
Recruiting Agents/Reps in the Contact Center
We asked our members around the world to share their thoughts on recruiting and training contact center agents/reps. We get some insights from Christine Smith, Senior TalentAquisition Consultant at Univita
Published: April 13, 2011
Contact Center Trends - Next 5 Years?
We asked for your views
Published: April 3, 2011
What technology development excites you the most and why?
We asked members' for their views
Published: March 30, 2011
Industry Trends - Part 1
We asked members 'In your opinion, what trends did you see in the contact center world in 2010?'
Published: March 29, 2011