- Want to know what top executives in the industry are thinking?
- Want to know where the industry is heading?
- Want to know what the challenges are and how to overcome them?
Educate yourself with answers to today's top industry topics - these exclusive interviews are only on ContactCenterWorld.com!
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Showing 211 to 223 of 223 Executive Interviews
2012 Customer Service Feature - Exclusive Interview With Doctor Ndlovu
As Sales & Service Manager First National Bank in SA, Doctor Ndlovu knows about service. In this feature he shares his experiences and tips
Published: May 13, 2012
Tips on Improving Service, Good and Bad Service Examples!
An interview with Mxolisi Dube, Quality Assurance Manager O'keeffe and Swartz!
Published: May 9, 2012
2012 Customer Service - Exclusive Interview With Brian Flagg, Senior Client Account Executive at Cincom
We asked Brian about his views on service and to share some tips on technology and business processes. He also shares some experiences with a satellite provider that was not good - we agree with Brian’s prognosis of the situation! Read the interview here.
Published: May 7, 2012
Exclusive Interview With Ron Mendoza from HSBC - 2012 Customer Service Feature
Find out what experience WOW'd Ron and which he rated as appalling! Hear his tips on service and how he feels contact centers should measure service.
Published: May 2, 2012
2012 Customer Service - Interview With Mohan Nair, Project Manager - Nair Consulting Group
Mohan shares his views and describes excellent service from a hotel chain and appalling service from a bank. He also shares his tips for contact center execs - read this interesting insight from an industry expert.
Published: May 1, 2012
2012 Customer Service Feature - Exclusive Interview With Michael Shrader, SVP, Strategic Alliances - SATMAP, Inc
We asked Michael for his views and observations on service plus his thoughts on how service can be imrpoved!
Published: April 29, 2012
Customer Service in 2012 - Exclusive Interview With Roshen Joseph from DHL Express Singapore Pte. Ltd.
We caught up with Roshen Joseph and asked about recent customer service experiences, best practice tips on using technology, business processes and more to enhance service!
Published: April 26, 2012
Mohamed Farahat of UAE's 'Dubai First' on Customer Service
As Head of Contact Center & Quality Service at Dubai First, Mohamed has some great opinions to share on service and some great tips!
Published: April 24, 2012
Reuben Canagaratnam, Regional Vice President at Scotiabank Jamaica on Customer Service
Reuben is the Regional Vice President, English Caribbean, International Banking Contact Centres at Scotiabank Jamaica and he shares his views on the current state of customer service in the industry and some valuable tips for members!
Published: April 23, 2012
Pauline Low - Head of Contact Centre NTUC Income on Customer Service 2012
A veteran in the industry and head of an award winning contact centre in Singapore, we asked Pauline for her views on customer service in 2012!
Published: April 17, 2012
Exclusive Interview With Daniel Ziv from Verint
We caught up with Daniel and asked him for his personal views on customer service in 2012 and to share some tips for members
Published: April 16, 2012
Speech Technology & Contact Centers - Good or Bad?
We asked members for their views - read the article!
Published: April 10, 2012
Cloud Technology - Experts Share Their Views
We asked "What is your personal view on cloud technology and what are you doing about using or exploring options for its use in your center?"
Published: April 8, 2012
Home/Remote Agents - Good or Bad? What's your view?
We asked members to share their views. Read the article and add your comments!
Published: April 4, 2012