Executive Interviews
- Want to know what top executives in the industry are thinking?
- Want to know where the industry is heading?
- Want to know what the challenges are and how to overcome them?
Educate yourself with answers to today's top industry topics - these exclusive interviews are only on ContactCenterWorld.com!
Wish to participate in our Executive Interviews? Learn More Here
Showing 331 to 331 of 331 Executive Interviews
Arguments for the Inception of Remote WorkersNatalie Romano, Consulting Practice Leader at Nortel, discusses the implementation of a remote agent program. In this fact-filled interview, many issues are identified that could make a program successful.
Published: November 20, 2009
Senior VP of Customer Service On Contact Center People ManagementSuzanne Dunham, IBBS, answers some of the most pressing questions on operating an effective contact center. Based in Atlanta, The IBBS Customer Call Center is a high-performance facility staffed by experienced customer service professionals, 24/7/365. The Center provides Tier 1-2 support for Voice and Data customers.
Published: June 15, 2009
Global Economy Effects on the Contact Center IndustryIt's no secret that the economy is changing. For better or worse, how is this affecting the Contact Center Industry world-wide? What changes are companies making? Are companies still able to grow?
Published: May 11, 2009
Providing the Opportunity to Deepen and Extend Customer RelationshipsBrett Arnold, General Manager of ACCENT Marketing Services, tells us what it takes to operate a world-class Contact Center! Brett is one of the presenters at the Top Performers Conference in Toronto.
Published: April 9, 2009
A Heritage of Staff Development, Coaching, and TrainingVictor Verastegui, Corporate Vice President at New York Life, tells us what it takes to operate a world-class Center! Victor is one of the presenters at the Top Performers Conference in Toronto.
Published: April 8, 2009
Focusing on Being an Energetic and Dynamic Leader!Darrell N. Robertson, Vice President of the New York Life's AARP Operations Contact Center, tells us what it takes to be an extraordinary leader! Darell is one of the presenters at the Top Performers Conference in Toronto.
Published: April 7, 2009
Remote Workers - Maintaining Performance and ProductivityIf some employees are operating offsite, how can you ensure that performance levels are maintained and they are being productive? Industry professionals give us their tips on how to monitor remote workers.
Published: April 3, 2009
Manage Performance with the Right Technology!What technology can a business manager take advantage of to optimize remote workers, and how does this help them handle performance? Find out what Industry Professionals have to say!
Published: April 2, 2009
What are the Advantages of Having Remote Workers?Some contact center managers are still leery about the whole remote worker setup. Times are changing nevertheless, and many industry professionals are starting to see the advantages of Remote Agents.
Published: April 1, 2009
The Good, the Bad, and the UglySome industry sectors excel at customer service, while others fail miserably. Industry professionals give us their opinions on which sectors provide excellent service, and who they believe treat their customers terribly.
Published: March 31, 2009
When Good Companies Go Wrong.Why do some companies forget that customer satisfaction comes first? Sometimes, a little mistake that could be corrected early-on becomes a major annoyance to customers, and creates the risk of pushing them to the competitor’s waiting hands.
Published: March 30, 2009
Economic Crisis and Tips for Survival It's no secret that the economy is changing and as such, so is the workplace. We asked our members to share with us some of their tips for weathering the financial crisis that is affecting the industry.
Published: March 27, 2009
Tips on Technology to Improve Customer ServiceAre you using technology to improve customer service? Do the customers know that? Members from around the globe share with us their tips on improving customer service. They offer tips from the point of view of the customer and the company!
Published: March 27, 2009
The Economic Crisis: Will It Affect Your Contact Center?What changes do you foresee over the next 12 months in the way you operate your center as a result of the economy? We asked our members this question, and share with you some of their survival tips.
Published: March 25, 2009
What Is Your Priority?Priorities change very quickly, and are often different center to center. So, we asked our members to share their number one contact center priority. Hear what they had to say!
Published: March 24, 2009
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