2010 Outsourced Services Provider Rankings

Please see listed below the results from 2010's Outsourced Services Provider Rankings:

Blended

• Rankings by # of Agents
• % Growth of Sales Revenue & % Growth of Seats
• Email Support Volume, Automated Call Handling & Web Chat Volume
• Business to Business Agents & Business to Consumer Agents
• Agents Serving Americas, Agents Serving EMEA & Agents Serving APAC

Inbound

• Rankings by # of Agents
• % Growth of Sales Revenue & % Growth of Seats
• Email Support Volume, Automated Call Handling & Web Chat Volume
• Business to Business Agents & Business to Consumer Agents
• Agents Serving Americas, Agents Serving EMEA & Agents Serving APAC

Outbound

• Rankings by # of Agents
• % Growth of Sales Revenue & % Outbound Hours
• Email Support Volume, Volume of SMS Messages & Automated Outbound Announcements
• Business to Business Agents & Business to Consumer Agents
• Agents Serving Americas, Agents Serving EMEA & Agents Serving APAC

| Request Information from CRM & Contact Center Suppliers | About ContactCenterWorld |
| Advertise CRM & Contact Center Solutions | Link to this site |
| Submit CRM and Contact Center Content | Contact Us | Privacy Policy |
| Recommend this site to other CRM & Contact Center Professionals | Disclaimer |

©ContactCenterWorld.com 1999-2011
The Global Support Organization For Contact Center Professionals & the place for information on:
e-support, Erlang, First Call Resolution, Headsets, Help Desk Software, Internet Telephony (IP), IVR, Knowledge Management (KM), Metrics, Multimedia Contact Center, Offshore Outsourcing, On Hold, Outsourcing, Predictive Dialers, Quality Monitoring, Recruitment, Self Service, Speech Recognition