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Fusion BPO Services wins Gold for Canada


Fusion BPO Services wins Gold for Canada

Montreal Canada - Fusion BPO Services, an outsourcing service provider company won the Gold Medal for the Best Outsourced Contact Centre and Best Outsourced Customer Service and the Silver medal for Best Outsourcing Partnership in the most prestigious contact centre awards program in the World run by ContactCenterWorld.com – the largest association for Contact Center & Customer Engagement Best Practices.

The awards, the 10th Annual Top Ranking Performer Awards recognize the best contact centers and professionals working within the industry all around the World. The program is split into 3 regional events - Americas, Europe Middle East & Africa, Asia Pacific and only the best in each region qualify to present their case to an esteemed audience of industry peers who then determine who is the best and who qualifies to represent the best in the region to share best practices at our annual global best practices conference in Las Vegas 2-5th November 2015 (www.ContactCenterWorld.com/conferences)

Every year industry professionals from around the World join the event in Vegas to learn from the best all around the World. An expected audience of around 200+ executives from over 30 nations will attend the Las Vegas conference and hear from Fusion and other top performers as they share their secrets of success with the audience who in turn go away with hundreds of best practice ideas to improve their contact center. It’s been likened to the Olympics as so many nations best share what they do and the only event of its kind in the World.

The awards annually attract over 1500 entrants (across 30+ categories and covering centers from the very small to the largest) from 50 nations worldwide and Fusion had to persuade judges all around the World they are worthy to be finalist and be eligible to present at the ContactCenterWorld.com Best in Americas regional conference in Orlando in June where they won GOLD. Every year ContactCenterWorld.com runs the global awards program and the 2016 awards are already open for entrants all around the world to enter (www.ContactCenterWorld.com/worldawards)

Raj Wadhwani, President of ContactCenterWorld.com added "We congratulate Fusion on their success in their first entry into the Top Ranking Performers Awards and whilst it’s easy for any company to say great things about themselves and make claims about their success, having the chance to prove their capabilities in from of a team of industry judges who run centers, is one of the best ways to show they actually do deliver outstanding services. We know they took away a lot of ideas from the event as they listened to other presentations and this in turn will help them be even more successful! We also know that the BPO companies who get involved with our awards also attract lots of potential new business so Fusion have lots of exciting times ahead!"

Michael O’Neil, Executive Vice President added "We are very honored to be recognized as one of the best performers given the distinguished group of companies and individuals associated with the Contact Center World awards. This was our first year to participate and although we are pleased with the recognition we received, we were able to network and gain insightful ideas from other companies and leaders in the BPO industry that will simply further our ability to provide better experience for our clients and their customers."

Wadhwani added "We are excited to invite Fusion to the global best practice event in Las Vegas (2-5th November 2015 www.ContactCenterWorld.com/conferences) where they will represent Canada and the best in Americas and share their ideas alongside the best in Europe, Middle East & Africa and Asia Pacific and we will crown the best in the World at that event. For companies who enter these awards and go on to compete, the benefits are huge – not only can they win awards, they also benefit from global exposure and they learn from the best of the best in the industry so become even better! It’s like being surrounded by the elite who share ideas – everyone wins, especially those who come along to learn true best practices and are there to just listen to the hundreds of ideas"


Date Posted: Wednesday, July 22, 2015

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