Johannesburg, South Africa, March 13, 2017 -- Solutions integrator three6five has launched a network operating centre (NOC) designed to provide after-hours call centre management and IT services on behalf of its customers' support desks.
"As availability is a core component of any managed network environment, we offer a range of services on behalf of our customers on a 24-7-365 basis," says Kerileng Tlabakoe, services and support manager at three6five. "These range from handling service calls after hours – including on weekends and public holidays – to dispatching engineers and providing reporting."
The company will tailor-make the service suite for each customer, dependent on their requirements, and will also offer the services on an ad-hoc basis where needed."
According to Ian Carpenter, business development consultant at three6five, the NOC is extremely scalable and can work across a range of company and support desk sizes. "three6five works with the customer's existing call logging system, and incoming callers are not even aware that they are speaking to a third-party supplier," he says.
"Where there is no existing system, we can help to create one. Our NOC service provides huge human resource savings, as it means that the customer will only pay for the services used on a basis determined by themselves, instead of having full-time after-hours staff on the payroll – which can be extremely costly."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Wednesday, March 15, 2017
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