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Iron Bow Technologies Launches New Call Center in Tampa


Tampa, FL, USA, Jan 4, 2017 -- Iron Bow Technologies, a technology solutions and services provider, announced the official opening of its most recent expansion office in Tampa, Florida in support of the company’s growing Service Select portfolio.

Today’s ribbon cutting ceremony celebrates the grand opening of the new office, welcomes new team members, and demonstrates the company’s commitment to the Tampa Bay business community.

Over the last few months, Iron Bow has hired approximately 130 local residents and is working to fill another 45 positions by March. The new facility allows for flexibility for expansion as the company continues to establish a presence in the Tampa Bay area.

The Iron Bow Tampa office supports a contract with CareFirst’s Blue Cross Blue Shield Consumer Direct business. CareFirst awarded the contract to Iron Bow in October 2016 to outsource call center operations for CareFirst customers and their healthcare benefits. The operations include a comprehensive turnkey facility, client service staffing and management, and network and systems infrastructure.

"CareFirst selected Iron Bow because of its proven performance in call center and help desk solutions, backed further by its long standing industry reputation as an innovative information technology solutions and services provider to government and commercial enterprises," said Rodney Baylor, Director of Operations, CareFirst Consumer Direct.

Headquartered in Chantilly, Virginia, Iron Bow has a national footprint with the Tampa office joining five other offices in Virginia, Colorado, Washington, Maryland and Hawaii. The Tampa office includes 24,000 square feet of newly built, modern office space equipped with high-tech training facilities and the latest in technology infrastructure.

"The Tampa locale was a logical choice for this operation, offering access to both client service and information technology talent," said Rene LaVigne, President and CEO of Iron Bow Technologies. "We are looking forward to getting involved in the local community as we have done across the country, and introducing Tampa residents to the great culture we have at Iron Bow."


Posted by Veronica Silva Cusi, news correspondent
Source: http://www.businesswire.com

Date Posted: Thursday, January 5, 2017

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