Singapore, Oct. 4, 2017 -- Avaya picked up three awards, the 2017 Asia-Pacific Inbound Contact Routing Systems Market Share Leadership Award, the 2017 Southeast Asia Contact Center Applications Market Share Leadership Award, and the 2017 Philippines Contact Center Applications Vendor of the Year award, at the annual Frost & Sullivan Asia-Pacific Best Practices Awards ceremony, held at the Shangri-La Singapore on 4 October 2017.
"Avaya has long been a leader in developing innovative, reliable, and scalable contact routing solutions. In recent years, Avaya has transformed its offerings from being predominantly voice, hardware and on-premises delivered solutions to automated and live agent omnichannel, software-based, and available in the cloud," said Mr. Krishna Baidya, Head of Customer Contact Research, Digital Transformation Practice, Frost & Sullivan Asia-Pacific.
"With over 23 percent market share in the Asia-Pacific Inbound Contact Routing (ICR) Systems market, Avaya is way ahead of the nearest competition. Avaya's leading market share of 34.8 percent in an increasingly competitive Southeast Asian market is testimony to its depth of solutions, and its understanding of client business," he concluded.
"We are proud to be awarded these prestigious titles, two of which we have received for many consecutive years. Attaining these awards is a testament to our continuous effort in providing innovative and reliable solutions and will further motivate us to provide holistic solutions and support for our ever-growing customers and eco-system partners," said Sami Ammous, Managing Director, ASEAN, Avaya.
The recipients of the annual Frost & Sullivan Asia-Pacific Best Practices Awards were identified based on an in-depth research conducted by Frost & Sullivan's analysts. The award categories offered each year are carefully reviewed and evaluated to reflect the current market landscape and include new emerging trends. The short-listed companies were evaluated on a variety of actual market performance indicators which include revenue growth; market share and growth in market share; leadership in product innovation; marketing strategy and business development strategy.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Thursday, October 5, 2017
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