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Everest Group Names Startek as a Major Contender


Greenwood Village, CO, USA, July, 2017 -- STARTEK [NYSE: SRT], a provider in business process outsourcing services, announces being named a Major Contender in Everest Group’s 2017 Contact Center Outsourcing Peak Matrix™ Assessment. PEAK Matrix assessments provide comparative assessments of providers, locations, products and solutions within various market segments. The key objective of this research was to evaluate and map CCO service providers’ capabilities to provide strategic decision support for service providers and buyers.

"STARTEK has shown solid capabilities across people, process and technology to support clients in their evolving customer experience journeys. The US market continues to offer growth opportunities for players like STARTEK that have dedicated focus to key verticals and client segments," stated Katrina Menzigian, vice president, Customer Experience Service (CXS) research.

"Through the STARTEK Advantage System, we specialize in creating unique and memorable experiences at the point of engagement between brands and customers," said Chief Executive Officer, Chad Carlson. "As STARTEK celebrates its 30th year of operations, we’re in a unique position to focus on dialogue integration across all channels so that clients’ brands thrive."


Posted by Veronica Silva Cusi, news correspondent
Source: StarTek

Date Posted: Friday, July 14, 2017

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