Atlanta, GA, USA, Nov. 7, 2017 -- LaaSer Critical Communications has received another U.S. patent (US patent #9,807,581) for its emergency caller location technology. The newest patent covers systems and methods associated with locating people who use text-to-911 and routing their messages to the appropriate public safety answering point (PSAP), as well as providing accurate location data on anyone sending an emergency text.
Many of the same challenges that apply to voice call routing and caller geolocation likewise apply to those using SMS or other alternative methods of communicating with 911. In fact, texting even introduces a few new issues. For instance, texting is an asynchronous form of communication, so any delays caused by improper routing are amplified. Currently, fewer than a quarter of the nation's 6,000-plus PSAPs can receive text messages from the public, but that number is growing rapidly.
"Our newly patented technology will go a long way toward making text-to-911 work as an effective method of connecting with emergency services," says LaaSer Cofounder and Chief Architect Michael Self. "Naturally, people should make voice calls in an emergency if possible, but sometimes texting is necessary. People with hearing impairments or people who are unable to speak for whatever reason could notify emergency services more easily via text-to-911."
"The nation's 911 system is in a significant transition with respect to its technical infrastructure and capabilities," says LaaSer CEO Fred White. "The text-to-911 and Next Generation 911 implementations around the country don't address the fundamental issue of locating people who are contacting 911 from their mobile devices. Our solution is to leverage mobile handset technology to improve emergency response times and to ultimately save lives."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Wednesday, November 8, 2017
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