© ContactCenterWorld.com

DialogTech Announces New Team of Data Scientists

Chicago, IL, USA, Sept 26, 2017 –DialogTech, a provider of actionable marketing analytics for phone calls,  announced the addition of a new team of data scientists to help businesses that value phone calls unlock the full power of artificial intelligence to drive growth. The team, whose members hold PhDs and advanced degrees in computer science and linguistics, will help DialogTech customers use AI to optimize marketing, sales and operations performance, leveraging insights from billions of customer calls tracked by the DialogTech voice management platform to generate better qualified callers and deliver the right experiences to convert them to customers.

The addition of the data science team enables DialogTech to offer businesses a combination of AI and machine-learning technology.

"DialogTech has assembled some of the brightest minds in data science to help our customers realize the full benefits of AI," said Leon Chism, CTO at DialogTech. "The potential for AI to improve how businesses acquire customers over the phone is enormous, but first you need a call analytics solution with the right data, technology and people to make it happen — and only DialogTech has all three."


Posted by Veronica Silva Cusi, news correspondent
Source: DialogTech

Date Posted: Friday, September 29, 2017

About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.