Scottsdale, Arizona - April 7, 2010 - dvsAnalytics, a provider of data, video, and speech recording and analytics, announced today a new reseller agreement with BTI Communications Group, Ltd., a provider of unified telecommunications solutions. Under the agreement, BTI Communications Group will resell dvsAnalytics’ Encore™ Technology Suite to organizations that want to improve the productivity of their workforce. BTI Communications Group believes the potential revenue stream generated from reselling Encore is large enough to yield its own insides sales team.
Encore is a comprehensive recording and performance management solution that integrates data, video, and speech to provide users with a 360° view of their contact center’s performance. Encore is simple to install and provides an immediate return on investment.
"We are very pleased to sign BTI Communications Group as an Encore reseller," said Kathleen Kelly, President and CEO of dvsAnalytics. "BTI Communications Group’s leadership and reputation are excellent and their mission is the same as ours – to provide the marketplace with reliable and affordable solutions that yield results. We foresee a long and mutually beneficial partnership."
"Staffing and quality control are two of the toughest challenges facing contact centers today," said Eric Brackett, CEO of BTI Communications Group. "By partnering with dvsAnalytics, we offer our customers a comprehensive and analytical solution that addresses these challenges and enhances their business. We expect this relationship to enhance our business as well; we are considering hiring an inside sales force dedicated solely to reselling Encore throughout North America."
Date Posted: Wednesday, April 07, 2010