© ContactCenterWorld.com
www.ContactCenterWorld.com

TeleTech Unveils New Customer Experience Innovation Lab at Las Vegas Center

#contactcenterworld

Denver, CO, USA, Sept., 2017 -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a global provider of customer experience, engagement, and growth solutions delivered through its proprietary, end-to-end HumanifyTM Customer Engagement as a Service offering, announced the opening of the company's first Customer Experience(CX) Innovation Lab in Las Vegas, Nevada.



The CX Innovation Lab showcases the company's HumanifyTM Customer Engagement as a Service offering and provides the company an opportunity to test, explore and productize new technologies. It is designed as a place to test and demonstrate innovations in the customer experience including omnichannel, AI, automation, analytics, service to sales, training and other service models. The CX Innovation Lab setup is innovative in how it leverages the cloud to provision and deliver demonstrations in real-time.

"Changes in customer experience are happening so rapidly that companies are struggling to keep up. Our CX Innovation Lab is a hands-on environment for clients to test, iterate and improve through understanding and interacting with technology," said Kyle Priest, Chief Strategy and Marketing Officer, TeleTech. "We plan to open additional centers in the US and abroad over the next year, with the goal of supporting our clients by taking the risk out of testing new CX approaches."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: TeleTech

Date Posted: Thursday, September 21, 2017



About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.