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ContactCenterWorld.com Announces Winners of the 2017 EMEA Top Ranking Performers Conference and Awards.

ContactCenterWorld.com announces winners of the 2017 EMEA Top Ranking Performers Conference and Awards.

London – United Kingdom, May 26, 2017 – ContactCenterWorld.com, the world’s largest contact center and customer engagement association, successfully concluded its 12th EMEA Top Ranking Performers Conference and Awards on May 26th in London. The event hosted some of the leading names in the contact center industry and successfully showcased the best practices and stellar achievements of participating finalists.

Recognizing achievements in customer service and innovative approaches within contact centers, the 2017 EMEA Top Ranking Performers Conference and Awards are part of a leading series of global events hosted by ContactCenterWorld.com and is the only global platform where the contact center industry converges to share best practices, network with industry professionals and get access to the people, content, case studies and innovative ideas

The conference highlighted the industry’s commitment to continuous improvement and offered competing companies and delegates a unique opportunity to sit in on presentations by industry peers and competitors from the EMEA regions. Delegates could rate the Top Ranking Performers finalists on their presentations, thereby contributing to the rigorous and unbiased judging process.

The conference concluded with the 12th Annual EMEA Awards Gala Dinner. With more than 1500 entries annually across the 3 participating regions, the awards program is regarded as one of the most prestigious event amongst leading industry professionals. South Africa and Turkey were the top winner and received the most gold awards on the evening. Conference delegate and award winner Malcom Vining, Head: Direct Delivery for Wealth, Investment Management and Insurance, Barclays Africa said "It is a great honor to be recognized by industry leaders. This achievement is a demonstration of our team’s winning culture and would not have been possible without the committed and hardworking people who achieve great things that allow us to stand out."

Sharing his views on the 2017 EMEA Top Ranking Performers Conference and Awards Program, Raj Wadhwani, President of ContactCenterWorld.com said "The 2017 Top Ranking Performers Award Winners for Europe, Middle East and Africa are the most passionate, dedicated and professionals in the industry. The best practices they shared during the conference were inspirational, leading edge and practical. Our congratulations go out to all winners and everyone who participated. We heard presentations from 14 different nations across Europe, Middle East and Africa. The EMEA Gold Award winners will join more than 25 nations at the 2017 Global Best Practice Conference and Awards set to take place in London this coming October.

The 2017 EMEA Top Ranking Performers Gold Award Winners are:

Company Categories

  1. Multichoice South Africa (South Africa) for Best Contact Center Mega (Inhouse)
  2. AssisTT (Turkey) for Best Contact Center Mega (Outsourced)
  3. Mashreq Bank (United Arab Emirates) for Best Contact Center Large (Inhouse)
  4. Arcelik As (Turkey) for Best Contact Center Large (Inhouse)
  5. HRDF (Saudi Arabia) for Best Contact Center Large (Outsourced)
  6. ABSA Bank (South Africa) for Best Contact Center Medium (Inhouse)
  7. Arcelik As (Turkey) for Best Customer Loyalty Program Large (Inhouse)
  8. Multichoice South Africa (South Africa) for Best in Customer Service Large (Inhouse)
  9. Arcelik As (Turkey) for Best In Customer Service Large (Inhouse)
  10. Teleperformance Portugal (Portugal) for Best in Customer Service Large (Outsourced)
  11. Dogus Otomotiv (Turkey) for Best in Customer Service Medium (Inhouse)
  12. Garanti Emeklilik (Turkey) for Best in Customer Service Small (Inhouse)
  13. mBANK (Poland) for Best Incentive Scheme (Inhouse)
  14. Telecontact (Russia) for Best Incentive Scheme (Outsourced)
  15. Mellon Poland Sp. z o.o. (Poland) for Best Outbound Campaign (Outsourced)
  16. Teleperformance Russia Group and Philip Morris International (Russia) for Best Outsourcing Partnership
  17. AssisTT and Ministry of Health (Turkey) for Best Outsourcing Partnership
  18. Dogus Otomotiv (Turkey) for Best Recruitment Campaign (Inhouse)
  19. Turkcell Global Bilgi (Ukraine) for Best Sales Campaign (Outsourced)
  20. mBANK (Poland) for Best Sales Campaign (Inhouse)
  21. Turk Ekonomi Bankasi (Turkey) for Best Technology Innovation - Internal Solution Large (Inhouse)
  22. AssisTT (Turkey) for Best Technology Innovation - Internal Solution Mega (Outsourced)
  23. Vestel (Turkey) for Best Technology Innovation - Internal Solution Small (Inhouse)
  24. Global Bilgi LLC - Ukraine (Ukraine) for Best use of Self-service Technology (Outsourced)
  25. Vestel (Turkey) for Best use of Self-service Technology Small (Inhouse)
  26. Multichoice South Africa (South Africa) for Best use of Social Media in the Contact Center Large (Inhouse)
  27. HRDF (Saudi Arabia) for Best use of Social Media in the Contact Center Large (Outsourced)

Individual Categories

  1. Zain Patel of Merchants SA (South Africa) for Best Contact Center Executive / Director (Outsourced)
  2. Renee Thomas of Aegis South Africa (South Africa) for Best Contact Center Operational Manager (Outsourced)
  3. Hlubi Maphuma of Multichoice South Africa (South Africa) for Best Contact Center Operational Manager (Inhouse)
  4. Sonya Gazheva of Square Consultancy (Bulgaria) for Best Contact Center Supervisor (Outsourced)
  5. Tshepo Masitenyane of Multichoice South Africa (South Africa) for Best Contact Center Supervisor (Inhouse)
  6. Karina Stasiak of mBANK (Poland) for Best Contact Center Support Professional – HR (Inhouse)
  7. Anna Ovchinnikova of Teleperformance Russia (Russia) for Best Contact Center Support Professional – HR (Outsourced)
  8. Lukasz Czekajewski of mBANK (Poland) for Best Contact Center Trainer (Inhouse)
  9. Vanie (R) Subramoney of Merchants SA (South Africa) for Best Contact Center Trainer (Outsourced)
  10. Gerhard Landy of Webhelp SA (South Africa) for Best Project Manager (Outsourced)
  11. Sunjveer Panday of Talksure (South Africa) for Best Sales Manager (Inhouse)
  12. Bharat Parshotam of ABSA Bank (South Africa) for Best Sales Manager (Inhouse)
  13. Nobuhle Ngubane of Merchants SA (South Africa) (South Africa) for Quality Auditor (Outsourced)
  14. Donovan Crout of Merchants SA (South Africa) for Client Services Manager (Outsourced)

Click on the following links to find out more about ContactCenterWorld.com’s Global Conference and Awards Programs:

- View full list of the 2017 EMEA Top Ranking Performers Winners

- View award gala dinner photo gallery

- Find out more about ContactCenterWorld.com events

- Join our social media platforms for event updates: Facebook |Twitter |Instagram

Contact:

Raj Wadhwani, President ContactCenterWorld.com

rajw@ContactCenterWorld.com

Date Posted: Thursday, June 1, 2017



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