Foothill Ranch, CA, Jan 13, 2015 -- Applied Voice & Speech Technologies, Inc. (AVST), a developer of software-based Unified Communications (UC) solutions, announces the launch of TeamQ™, a call center solution that facilitates collaboration among next-generation workers.
Workplaces are changing. Today's teams -- from IT help desks, technical support groups, sales support and service departments to hospital administrators and university staff -- often work in different locations and simultaneously field calls, juggle projects and make key decisions. TeamQ offers vital call center features, without the complexity and expense of a formal contact center solution.
"A traditional call center consists of dedicated agents whose entire job is to answer a high volume of calls as quickly as possible," said Tom Minifie, AVST Chief Technology Officer.
"However, there is a growing segment of workers who field inbound calls as part of their job but also have additional responsibilities. This is an underserved community when it comes to having the optimal technology tools to do their jobs effectively. To support this next generation of worker, we developed TeamQ to deliver a unique set of productivity features for teams that regularly handle customer inquiries but still need to manage their time and control their workflow."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Wednesday, January 14, 2015
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