San Jose, CA, USA, Feb 3, 2015 -- 8x8, Inc. (NASDAQ:EGHT), a provider of cloud-based unified communications and contact center solutions, announces the availability of a suite of big data analytics and reporting tools designed to provide enterprises with an insightful view of the communications activity and trends within their organization.
The 8x8 Virtual Office Analytics suite of services delivers a detailed and customizable view of real-time and historical information associated with the services, extensions and devices in an organization’s Virtual Office telephony deployment, including data associated with internal and external call activity, call queue and ring group status, call quality and individual end-point device status around the globe. The cloud delivery mechanism of 8x8’s services enables this analytics suite to collect data from many distributed locations and centralize reporting and analysis of the data at a single point.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Thursday, February 5, 2015
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