Tokyo, Japan, Oct 3, 2017 -- Jacada, Inc., a global provider of customer service technology, announced that Jacada Visual IVR will be launched in Japan by Dimension Data Japan (DDJ) in collaboration with its partner NTT-Neomeit. The launch of "AQStage Visual IVR" is designed in response to the demand of reducing the volume of calls entering contact centers as well as to shorten call handle times.
"Dimension Data Japan has been key in introducing the innovation of Visual IVR to the Japanese market. For this solution, the goals of DDJ, their partners, and Jacada Visual IVR fit perfectly – to reduce call volume, shorten talk time, and increase customer satisfaction," says Guy Yair, Chief Executive Officer of Jacada. "We look forward to continued growth with DDJ, and in the region, as Jacada Visual IVR continues to provide amazing results in the contact center industry worldwide."
"Jacada Visual IVR" is an epochal solution that realizes not only the efficiency of call center operations but also the convenience and satisfaction to call center users. We will work as a partner with Dimension Data Japan and make efforts to contribute to the further development of the call center industry by utilizing visual IVR and adding further added value to our service," states Hirofumi Tsutsui, IT Business Division Director, NTT Neomeit Corporation.
"By improving efficiency, Jacada Visual IVR will realize cost reduction in Call Centre operations. At the same time, Visual IVR can improve customer satisfaction of Contact Centre callers by providing a seamless connection between SMS, websites and Contact Centre on their smartphones. As partners, Dimension Data Japan and Jacada will expand their Contact Centre and Customer Experience business with Jacada Visual IVR in the Japanese market," says Ted Hashimoto, Representative Director & President, Dimension Data Japan Inc.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Thursday, October 5, 2017
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