June 30, 2014 -- Cognia, providers in communications intelligence solutions, and secure voice payment provider, Semafone, announces a partnership that will enable contact centers world-wide to transform the security and compliance costs of handling customer payment information.
By combining the skills and technology of Cognia and Semafone, a new breed of solution will be available to the market that will allow contact center agents to take customer card payments in line with international Payment Card Industry Data Security Standards (PCI DSS) without the substantial compliance and security costs, and operational limitations associated with traditional approaches such as pause-and-resume recording.
The suite of services will include PCI-compliant DTMF-masking, automated IVR payment processing, agent monitoring and recording, and secure archiving for legacy 'at-risk' media. A combination of on-premise and cloud based deployment models will be available for ultimate local to global scalability.
Posted by Veronica Silva Cusi, news correspondent
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