American Eagle Financial Credit Union Selects eGain for Omnichannel Member Service
Sunnyvale, CA November 7, 2017 -- eGain (NASDAQ: EGAN), a provider of cloud-based customer engagement solutions, announced that American Eagle Financial Credit Union, a full-service financial institution, selected eGain Knowledge+AI to provide member service across contact centers and branch offices.
American Eagle FCU conducted a search for an omnichannel knowledge management system - an application designed to capture all the information within an organization and make it easily available to employees, especially customer service, as well as website visitors. The Credit Union selected eGain based on its rich functionality, consultative guidance, and proof points.
"Providing consultative service across broad financial product portfolios with rich features requires agents to grow 30-pound brains," said Ashu Roy, eGain CEO. "We are delighted to make it easy for American Eagle FCU employees to serve their members."
Date Posted: Wednesday, November 8, 2017
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