© ContactCenterWorld.com
www.ContactCenterWorld.com

2017 Top Ranking Performers Best in Asia Pacific Announced

#contactcenterworld

Kota Kinabalu, Malaysia - 14th July 2017 -- The Stars came out and shone brilliantly at the 2017 2017 Top Ranking Performers 'Best In Asia Pacific' Contact Center Awards at the ContactCenterWorld.com annual best practice conference and awards event which was held in Kota Kinabalu, Malaysia 10-14th July 2017.

Every year over 1500 entrants compete to be named best of the best and a Top Ranking Performer in the annual competition which pits entrant against entrant in a best practice sharing session so delegates get to hear what the entrants do and what makes them so special. With over 34 awards for companies and individuals, it’s the most complete and demanding awards in the contact center world.

The 12th annual event was held in the majestic Kota Kinabalu, Malaysia and delegates at the conference were treated to hundreds of best practice tips for managers, leaders, trainers, workforce professionals, HR, IT and more. Topics covered included social media, home agents, training, recruiting, incentives, technology, customer service, sales, design, outsourcing, leadership, direct response and much more over the 4 1/2-day conference.

After all conference sessions, over 100 top industry professionals received the much-coveted Certificate in Contact Center Best Practices from ContactCenterWorld.com

Later that evening the best in the region joined a packed gala awards dinner event where we were entertained with a fantastic cultural show hosted by the Sabah Tourism office and even several entrants performed before we announced the award winners.

In announcing the award winners Raj Wadhwani, President of ContactCenterWorld.com added "This is always a highlight event for me. The passion, dedication and brilliance of the entrants in Asia Pacific always shines through and they are an inspiration to an industry that often struggles with image challenges and yet, so many of the presenting companies over here have transformed the perception from a stop gap industry to one where new workers are starting to see this as a career option. The presentations were exciting and I heard so many brilliant ideas. If i had to sum it up in one word, it would be simply WOW"

The awards were split into several types. The main ones of the night was the 2017 Top Ranking Performers Best in Asia Pacific and winners are listed below



2017 Top Ranking Performers Awards 'Gold medal' winners

  • Roni Gultom of PT Telkomunikasi Indonesia (Indonesia) for Best Analyst (Inhouse)
  • Sylvia Miranda of Concentrix (New Zealand) for Best Analyst (Outsourced)
  • Bank Indonesia (Indonesia) for Best Community Spirit (Inhouse)
  • Teleperformance India (India) for Best Community Spirit (Outsourced)
  • PT Telkomunikasi Indonesia (Indonesia) for Best Contact Center Large (Inhouse)
  • PT. Bank Central Asia, Tbk (Indonesia) for Best Contact Center Mega (Inhouse)
  • AIA Berhad (Malaysia) for Best Contact Center Medium (Inhouse)
  • HKT (Hong Kong) for Best Contact Center Small (Inhouse)
  • PT Telkomunikasi Indonesia (Indonesia) for Best Contact Center Design Award (Inhouse)
  • Mahmud Alam of DHL Express Bangladesh (Bangladesh) for Best Contact Center Executive / Director (Inhouse)
  • Victor Ma of HKT (Hong Kong) for Best Contact Center Operational Manager (Inhouse)
  • David Fotheringham of Concentrix (Australia) for Best Contact Center Operational Manager (Outsourced)
  • M. Hafiedz Amrulloh of PT Telkomunikasi Indonesia (Indonesia) for Best Contact Center Sales Professional (Inhouse)
  • Fazal Rokadia of Concentrix (Australia) for Best Contact Center Sales Professional (Outsourced)
  • Indra Wahyuningsih of Telkomsel (Indonesia) for Best Contact Center Supervisor (Inhouse)
  • Elsa Puspitasari of PT. Bank Central Asia, Tbk (Indonesia) for Best Contact Center Supervisor (Inhouse)
  • Maya Kaunang of PT Telkomunikasi Indonesia (Indonesia) for Best Contact Center Support Professional - HR (Inhouse)
  • Emanuel Anggit Kristian Nugroho of PT. Bank Central Asia, Tbk (Indonesia) for Best Contact Center Support Professional - IT (Inhouse)
  • Henni Yuliawati of PT Telkomunikasi Indonesia (Indonesia) for Best Contact Center Support Professional - Workforce Planning (Inhouse)
  • Nugroho Agung Prasetyo of PT. Bank Central Asia, Tbk (Indonesia) for Best Contact Center Support Professional - Workforce Planning (Inhouse)
  • David Flanagan of Concentrix (Australia) for Best Contact Center Support Professional - Workforce Planning (Outsourced)
  • Via Rahma of PT. Bank Central Asia, Tbk (Indonesia) for Best Contact Center Trainer (Inhouse)
  • Analyn Celedonio of IBEX Global Philippines (Philippines) for Best Contact Center Trainer (Outsourced)
  • DHL Express (S) Pte Ltd (Singapore) for Best Customer Loyalty Program (Inhouse)
  • Ihwal Periyasa of PT Telkomunikasi Indonesia (Indonesia) for Best Customer Service Professional (Inhouse)
  • Bank Indonesia (Indonesia) for Best Direct Response Campaign (Inhouse)
  • PT. Bank Central Asia, Tbk (Indonesia) for Best Help Desk (Inhouse)
  • Bank Negara Indonesia (Indonesia) for Best Help Desk (Inhouse)
  • Global Contact Center Infomedia (Indonesia) for Best Help Desk (Outsourced
  • PT Telkomunikasi Indonesia (Indonesia) for Best Home / Remote Agent Program (Inhouse)
  • Concentrix (Australia) for Best Home / Remote Agent Program (Outsourced)
  • Sumitomo Mitsui Banking Corporation (Japan) for Best In Customer Service Large (Inhouse)
  • China Telecom (China) for Best In Customer Service Large (Outsourced)
  • PT. Bank Central Asia, Tbk (Indonesia) for Best In Customer Service Mega (Inhouse)
  • Teleperformance India (India) for Best In Customer Service Mega (Outsourced)
    DHL Express (S) Pte Ltd (Singapore) for Best In Customer Service Medium (Inhouse)
  • Bank Indonesia (Indonesia) for Best In Customer Service Small (Inhouse)
  • PT Angkasa Pura II (Indonesia) for Best Incentive Scheme (Inhouse)
  • Sumitomo Mitsui Banking Corporation (Japan) for Best Outbound Campaign (Inhouse)
  • PT Infomedia Nusantara (Indonesia) and PT. Telekomunikasi Indonesia, Tbk (Indonesia) for Best Outsourcing Partnership
  • Teleperformance (India) and Xiaomi (India) for Best Outsourcing Partnership
  • Nandi Satria Segara of PT Telkomunikasi Indonesia (Indonesia) for Best Project Manager (Inhouse)
  • PT Telkomunikasi Indonesia (Indonesia) for Best Recruitment Campaign (Inhouse)
  • PT. Bank Central Asia, Tbk (Indonesia) for Best Recruitment Campaign (Inhouse)
  • Teleperformance India (India) for Best Recruitment Campaign (Outsourced)
  • HKT (Hong Kong) for Best Sales Campaign - Inbound or Outbound (Inhouse)
  • Terry To of HKT (Hong Kong) for Best Sales Manager (Inhouse)
  • Sumitomo Mitsui Banking Corporation (Japan) for Best Technology Innovation - Internal Solution Large (Inhouse)
  • Dell India (India) for Best Technology Innovation - Internal Solution Large (Inhouse)
  • Teleperformance India (India) for Best Technology Innovation - Internal Solution Large (Outsourced)
  • PT Angkasa Pura II (Indonesia) for Best Technology Innovation - Internal Solution Small-Medium (Inhouse)
  • PT Telkomunikasi Indonesia (Indonesia) for Best use of Self-service Technology (Inhouse)
  • Bank Indonesia (Indonesia) for Best use of Social Media in the Contact Center (Inhouse)
  • Bank Negara Indonesia (Indonesia) for Best use of Social Media in the Contact Center (Inhouse)
  • PT. Bank Central Asia, Tbk (Indonesia) for Best use of Social Media in the Contact Center (Inhouse)
  • Teleperformance India (India) for Best use of Social Media in the Contact Center (Outsourced)
  • Muhammad Fajri of Global Contact Center Infomedia (Indonesia) for Client Services Manager (Outsourced Services) (Outsourced)
  • PT Telkomunikasi Indonesia (Indonesia) for Green Contact Center (Inhouse)
  • Bachtiar Rivai of PT Telkomunikasi Indonesia (Indonesia) for Quality Auditor (Inhouse)
  • Vittoria Gough of Concentrix (Australia) for Quality Auditor (Outsourced)

2017 Top Ranking Performers Awards 'Silver medal' winners

  • Janice Valicia of PT. Bank Central Asia, Tbk (Indonesia) for Best Analyst (Inhouse)
  • Dell India (India) for Best Community Spirit (Inhouse)
  • ICICI Lombard General Insurance Co. Ltd. (India) for Best Contact Center Large (Inhouse)
  • Genex Infosys Limited (Bangladesh) for Best Contact Center Large (Outsourced)
  • DHL Express (S) Pte Ltd (Singapore) for Best Contact Center Medium (Inhouse)
  • Bank Indonesia (Indonesia) for Best Contact Center Small (Inhouse)
    Telkomsel (Indonesia) for Best Contact Center Design Award (Inhouse)
  • Cheryl Paul Abdullah of AIA Berhad (Malaysia) for Best Contact Center Executive / Director (Inhouse)
  • Equarry Harlan of PT. Bank Central Asia, Tbk (Indonesia) for Best Contact Center Operational Manager (Inhouse)
  • Royke Hendra Antou of PT. Bank Central Asia, Tbk (Indonesia) for Best Contact Center Sales Professional (Inhouse)
  • Junita Farma Hutabarat of PT Telkomunikasi Indonesia (Indonesia) for Best Contact Center Supervisor (Inhouse)
  • Siti Juniati of PT Telkomunikasi Indonesia (Indonesia) for Best Contact Center Support Professional - HR (Inhouse)
  • Gilang Primasetya of PT Telkomunikasi Indonesia (Indonesia) for Best Contact Center Support Professional - IT (Inhouse)
  • Aditia Aria Sundayana of Telkomsel (Indonesia) for Best Contact Center Support Professional - Workforce Planning (Inhouse)
  • Varanova Libels Percinka of PT Telkomunikasi Indonesia (Indonesia) for Best Contact Center Trainer (Inhouse)
  • PT. Bank Central Asia, Tbk (Indonesia) for Best Customer Loyalty Program (Inhouse)
  • TIO Risma Aprilyani of Bank Indonesia (Indonesia) for Best Customer Service Professional (Inhouse)
  • PT Angkasa Pura II (Indonesia) for Best Direct Response Campaign (Inhouse)
  • PT Telkomunikasi Indonesia (Indonesia) for Best Help Desk (Inhouse)
  • Xiamen Airline (China) for Best In Customer Service Large (Inhouse)
  • Dell India (India) for Best In Customer Service Mega (Inhouse)
  • DHL Express Bangladesh (Bangladesh) for Best In Customer Service Small (Inhouse)
  • PT. Bank Central Asia, Tbk (Indonesia) for Best Incentive Scheme (Inhouse)
  • HKT (Hong Kong) for Best Outbound Campaign (Inhouse)
  • PT. Bank Central Asia, Tbk (Indonesia) for Best Outbound Campaign (Inhouse)
  • PT. Infomedia, Tbk and Halo BCA (PT Bank Central Asia, Tbk) (Indonesia) for Best Outsourcing Partnership
  • Ety Baita Rahmah of Telkomsel (Indonesia) for Best Project Manager (Inhouse)
  • HKT (Hong Kong) for Best Recruitment Campaign (Inhouse)
  • DHL Express (S) Pte Ltd (Singapore) for Best Sales Campaign - Inbound or Outbound (Inhouse)
  • Christoph Ratno Nugroho of PT. Bank Central Asia, Tbk (Indonesia) for Best Sales Manager (Inhouse)
  • PT Telkomunikasi Indonesia (Indonesia) for Best Technology Innovation - Internal Solution Large (Inhouse)
  • The Hong Kong Jockey Club (Hong Kong) for Best Technology Innovation - Internal Solution Large (Inhouse)
  • DHL - VNPT Express Ltd. (Vietnam) for Best Technology Innovation - Internal Solution Small-Medium (Inhouse)
  • HKT (Hong Kong) for Best Technology Innovation - Internal Solution Small-Medium (Inhouse)
  • PT Angkasa Pura II (Indonesia) for Best use of Self-service Technology (Inhouse)
  • PT Angkasa Pura II (Indonesia) for Best use of Social Media in the Contact Center (Inhouse)
  • Telkomsel (Indonesia) for Best use of Social Media in the Contact Center (Inhouse)
  • PT. Bank Central Asia, Tbk (Indonesia) for Green Contact Center (Inhouse)
  • Achmad Badawi of PT Telkomunikasi Indonesia (Indonesia) for Quality Auditor (Inhouse)

2017 Top Ranking Performers Awards 'Bronze Medal' winners

  • PT. Bank Central Asia, Tbk (Indonesia) for Best Community Spirit (Inhouse)
  • Xiamen Airline (China) for Best Contact Center Large (Inhouse)
  • Bank Negara Indonesia (Indonesia) for Best Contact Center Large (Inhouse)
  • Sumitomo Mitsui Banking Corporation (Japan) for Best Contact Center Large (Inhouse)
  • HKT (Hong Kong) for Best Contact Center Small (Inhouse)
  • PT Angkasa Pura II (Indonesia) for Best Contact Center Design Award (Inhouse)
  • The Hong Kong Jockey Club (Hong Kong) for Best Contact Center Design Award (Inhouse)
  • Jing Qin of Xiamen Airline (China) for Best Contact Center Executive / Director (Inhouse)
  • Hendra Putra Hutagaol of Telkomsel (Indonesia) for Best Contact Center Sales Professional (Inhouse)
  • Vivien Lo of HKT (Hong Kong) for Best Contact Center Supervisor (Inhouse)
  • Inadinna Fadhliyah of PT Telkomunikasi Indonesia (Indonesia) for Best Contact Center Support Professional - HR (Inhouse)
  • Wallace Chau of HKT (Hong Kong) for Best Contact Center Support Professional - Workforce Planning (Inhouse)
  • Kurnia Satisfy of PT Telkomunikasi Indonesia (Indonesia) for Best Contact Center Trainer (Inhouse)
  • PT Telkomunikasi Indonesia (Indonesia) for Best Customer Loyalty Program (Inhouse)
  • Dian Sahri Ramadhan of PT. Bank Central Asia, Tbk (Indonesia) for Best Customer Service Professional (Inhouse)
  • PT Telkomunikasi Indonesia (Indonesia) for Best Direct Response Campaign (Inhouse)
  • PT Telkomunikasi Indonesia (Indonesia) for Best In Customer Service Mega (Inhouse)
  • DHL Express Pakistan (PVT) Limited (Pakistan) for Best In Customer Service Small (Inhouse)
  • Bank Negara Indonesia (Indonesia) for Best Incentive Scheme (Inhouse)
  • PT Telkomunikasi Indonesia (Indonesia) for Best Outbound Campaign (Inhouse)
  • PT INFOMEDIA NUSANTARA (Indonesia) and PT TELEKOMUNIKASI SELULER (Indonesia) for Best Outsourcing Partnership
  • Dhia Anugrah Febriansa of BP3TI Kominfo (Indonesia) for Best Project Manager (Inhouse)
  • Bank Indonesia (Indonesia) for Best Recruitment Campaign (Inhouse)
  • Bank Negara Indonesia (Indonesia) for Best Sales Campaign - Inbound or Outbound (Inhouse)
  • PT. Bank Central Asia, Tbk (Indonesia) for Best Sales Campaign - Inbound or Outbound (Inhouse)
  • Erwin Mangara Pasaribu of Telkomsel (Indonesia) for Best Sales Manager (Inhouse)
  • Bank Negara Indonesia (Indonesia) for Best Technology Innovation - Internal Solution Large (Inhouse)
  • PT. Bank Central Asia, Tbk (Indonesia) for Best Technology Innovation - Internal Solution Large (Inhouse)
  • PT. Bank Central Asia, Tbk (Indonesia) for Best use of Self-service Technology (Inhouse)
  • PT Telkomunikasi Indonesia (Indonesia) for Best use of Social Media in the Contact Center (Inhouse)
  • Chiyo Kasama of Sumitomo Mitsui Banking Corporation (Japan) for Quality Auditor (Inhouse)

2017 Top Ranking Performers Awards Runner- Up Award Winners

  • HKT (Hong Kong) for Best Community Spirit (Inhouse)
  • DHL Express Pakistan (PVT) Limited (Pakistan) for Best Contact Center Small (Inhouse)
  • Bank Indonesia (Indonesia) for Best Contact Center Design Award (Inhouse)
  • DHL - VNPT Express Ltd. (Vietnam) for Best Contact Center Design Award (Inhouse)
  • DHL Express (S) Pte Ltd (Singapore) for Best Contact Center Design Award (Inhouse)
  • Paul Seto of HKT (Hong Kong) for Best Contact Center Sales Professional (Inhouse)
  • Nuraida Fatikawati of PT Telkomunikasi Indonesia (Indonesia) for Best Contact Center Sales Professional (Inhouse)
  • Gary Lam of HKT (Hong Kong) for Best Contact Center Supervisor (Inhouse)
  • Shigetoshi Moriya of Sumitomo Mitsui Banking Corporation (Japan) for Best Contact Center Supervisor (Inhouse)
  • Hari Andrianto of Bank Negara Indonesia (Indonesia) for Best Contact Center Support Professional - HR (Inhouse)
  • Jayanti Zainal of PT. Bank Central Asia, Tbk (Indonesia) for Best Contact Center Support Professional - HR (Inhouse)
  • Yaddi Nurcahyadi of Telkomsel (Indonesia) for Best Contact Center Trainer (Inhouse)
  • Rahmaniar Agustin of PT Telkomunikasi Indonesia (Indonesia) for Best Customer Service Professional (Inhouse)
  • Jason Lau of HKT (Hong Kong) for Best Customer Service Professional (Inhouse)
  • Lia Emelda Siti Aisyah of PT Telkomunikasi Indonesia (Indonesia) for Best Customer Service Professional (Inhouse)
  • PT. Bank Central Asia, Tbk (Indonesia) for Best Direct Response Campaign (Inhouse)
  • Telkomsel (Indonesia) for Best Incentive Scheme (Inhouse)
  • PT Telkomunikasi Indonesia (Indonesia) for Best Incentive Scheme (Inhouse)
  • 12345 Hotline Operation Center, China Telecom Shanghai Branch (China) for and Shanghai Government (China) for Best Outsourcing Partnership
  • Dewi Mahendradita of PT Telkomunikasi Indonesia (Indonesia) for Best Project Manager (Inhouse)
  • Rahmat Pertinda of Bank Negara Indonesia (Indonesia) for Best Project Manager (Inhouse)
  • Mohamad Irvan of PT. Bank Central Asia, Tbk (Indonesia) for Quality Auditor (Inhouse)
  • Algi Rahmat Alfianto of PT. Bank Central Asia, Tbk (Indonesia) for Quality Auditor (Inhouse)

Other key awards presented during the awards gala night included the Industry Champion Awards, TopPlace2Work Awards and DREAM Team Awards.


The Industry Champion Awards are presented to companies and individuals who help the industry grow and develop though sharing and building relationships. The recipients of this year’s awards are as follows:

The 2017 Industry Champion Corporate winners for Asia Pacific:

  • DHL Bangladesh
  • Teleperformance India
  • Bank Central Asia Indonesia
  • AIA Malaysia

The 2017 Industry Champion Individual winners for Asia Pacific:

  • Nathalya Wani Sabu of Bank Central Asia Indonesia
  • Mahmud Alan of DHL Bangladesh


TheTopPlace2Work Awards are presented to the companies with the highest engaged employees in their country. At the event, we recognised the achievements of Genex Bangladesh, winners of the 2017 Award

The DREAM Team Award is presented to companies who clearly demonstrate a dedication to investing in employee development and motivation. DREAM is an acronym for Develop, Reward, Energize, Appreciate, Motivate. The 2017 Winners for Asia Pacific included:

  • Bank Central Asia (Indonesia)
  • Hong Kong Telecommunications
  • Concentrix (Australia)
  • Telekomunikas (Indonesia)
  • Telkomsel (Indonesia)
  • Sumitomo Mitsui Banking Corporation (Japan)
  • Bank Negara Indonesia

The Top Ranking Performers Awards, DREAM Team, TopPlace2Work.com and Industry Champion are all awards presented by ContactCenterWorld.com annually. Find out more here www.ContactCenterWorld.com/worldawards

#contactcenterworld

Date Posted: Monday, July 17, 2017



About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.