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2017 Best Contact Centers & Professionals in the World Announced

London United Kingdom, November 2017 ContactCenterWorld.com, the world's largest and most prestigious contact center and customer engagement association, successfully concluded its 12th annual Global Top Ranking Performers Conference and Awards in London.
 
The event hosted 100% regional award winners from around the World and successfully showcased the best practices and stellar achievements of participating finalists.

Recognizing achievements in customer service and innovative approaches within contact centers, the 2017Global Top Ranking Performers Conference and Awards are the finale of an annual awards program hosted by ContactCenterWorld.com and is the only global platform where the contact center industry converges to share best practices, network with industry professionals and get access to the people, content, case studies and innovative ideas.

The annual global best practice conference associated with the awards highlighted how the true best in the industry are commitet to continuous improvement in practices and people engagement which is essential in todays business. The event offered competing companies and delegates a unique opportunity to sit in on presentations by the elite in the industry and competitors from all corners of the world shared their practices. Delegates could rate the Top Ranking Performers finalists on their presentations, thereby contributing to the rigorous and unbiased judging process.

The conference concluded with an amazing 13th Annual Awards Gala Dinner and after party on a cruise along the Thames.

With more than 1500 entries annually across the 3 participating regions, the awards program is regarded as one of the most prestigious event amongst leading industry professionals.
 
Commenting on the awards and the elite who were there, Raj Wadhwani, President of ContactCenterWorld.com said "There are awards for contact centers and then there are real awards like The 2017 Top Ranking Performers Awards where the industry decides who wins, not consultants, vendors or judging is done behind closed doors! All of these winners have proved themselves in national, regional and now global awards as the true best in our global industry and their win is fantastic for everyone involved. Our hearty congratulations go out to all winners and everyone who participated.
 
 
The 2017 Best in the World Top Ranking Performers Gold Award Winners:

Individual Award Winners and Ranked #1 in the World
  • Janice Valicia of PT. Bank Central Asia, Tbk (Indonesia) for Best Analyst (Inhouse)
  • Sylvia Miranda of Concentrix (New Zealand) for Best Analyst (Outsourced)
  • Cheryl Paul Abdullah of AIA Berhad (Malaysia) for Best Contact Center Executive / Director (Inhouse)
  • Zain Patel of Merchants SA (South Africa) (South Africa) for Best Contact Center Executive / Director (Outsourced)
  • Hlubi Maphuma of Multichoice South Africa (South Africa) for Best Contact Center Operational Manager (Inhouse)
  • David Fotheringham of Concentrix (Australia) for Best Contact Center Operational Manager (Outsourced)
  • M. Hafiedz Amrulloh of PT Telkomunikasi Indonesia (Indonesia) for Best Contact Center Sales Professional (Inhouse)
  • Fazal Rokadia of Concentrix (Australia) for Best Contact Center Sales Professional (Outsourced)
  • Tshepo Masitenyane of Multichoice South Africa (South Africa) for Best Contact Center Supervisor (Inhouse)
  • Anna Ovchinnikova of Teleperformance Russia (Russia) for Best Contact Center Support Professional - HR (Outsourced)
  • Emanuel Anggit Kristian Nugroho of PT. Bank Central Asia, Tbk (Indonesia) for Best Contact Center Support Professional - IT (Inhouse)
  • Nugroho Agung Prasetyo of PT. Bank Central Asia, Tbk (Indonesia) for Best Contact Center Support Professional - Workforce Planning (Inhouse)
  • David Flanagan of Concentrix (Australia) for Best Contact Center Support Professional - Workforce Planning (Outsourced)
  • Via Rahma of PT. Bank Central Asia, Tbk (Indonesia) for Best Contact Center Trainer (Inhouse)
  • Vanie (R) Subramoney of Merchants SA (South Africa) (South Africa) for Best Contact Center Trainer (Outsourced)
  • Nandi Satria Segara of PT Telkomunikasi Indonesia (Indonesia) for Best Project Manager (Inhouse)
  • Terry To of HKT (Hong Kong) for Best Sales Manager (Inhouse)
  • Sunjveer Panday of Talksure (South Africa) for Best Sales Manager (Inhouse)
  • Bharat Parshotam of ABSA Bank (South Africa) for Best Sales Manager (Inhouse)
  • Nobuhle Ngubane of Merchants SA (South Africa) (South Africa) for Quality Auditor (Outsourced)
  • Donovan Crout of Merchants SA (South Africa) (South Africa) for Client Services Manager (Outsourced Services) (Outsourced)


Corporate Award Winners and Ranked #1 in the World

  • Optum (United States) for Best Community Spirit (Inhouse)
  • Arcelik As (Turkey) for Best Contact Center Large (Inhouse)
  • Human Resources Development Funds (Saudi Arabia) for Best Contact Center Large (Outsourced)
  • Multichoice South Africa (South Africa) for Best Contact Center Mega (Inhouse)
  • PT. Bank Central Asia, Tbk (Indonesia) for Best Contact Center Mega (Inhouse)
  • AssisTT (Turkey) for Best Contact Center Mega (Outsourced)
  • ABSA Bank (South Africa) for Best Contact Center Medium (Inhouse)
  • HKT (Hong Kong) for Best Contact Center Small (Inhouse)
  • Club Auto RSA (Canada) for Best Contact Center Small (Outsourced)
  • PT Telkomunikasi Indonesia (Indonesia) for Best Contact Center Design Award (Inhouse)
  • Arcelik As (Turkey) for Best Customer Loyalty Program (Inhouse)
  • Bank Indonesia (Indonesia) for Best Direct Response Campaign (Inhouse)
  • PT. Bank Central Asia, Tbk (Indonesia) for Best Help Desk (Inhouse)
  • PT Telkomunikasi Indonesia (Indonesia) for Best Help Desk (Inhouse)
  • MassMutual (United States) for Best Help Desk (Inhouse)
  • Club Auto RSA (Canada) for Best Help Desk (Outsourced)
  • Concentrix (Australia) for Best Home / Remote Agent Program (Outsourced)
  • PT. Bank Central Asia, Tbk (Indonesia) for Best In Customer Service Large (Inhouse)
  • Arcelik As (Turkey) for Best In Customer Service Large (Inhouse)
  • Teleperformance Portugal (Portugal) for Best In Customer Service Large (Outsourced)
  • Dogus Otomotiv (Turkey) for Best In Customer Service Medium (Inhouse)
  • Bank Indonesia (Indonesia) for Best In Customer Service Small (Inhouse)
  • Club Auto RSA (Canada) for Best In Customer Service Small (Outsourced)
  • PT Angkasa Pura II (Indonesia) for Best Incentive Scheme (Inhouse)
  • Telecontact (Russia) for Best Incentive Scheme (Outsourced)
  • Sumitomo Mitsui Banking Corporation (Japan) for Best Outbound Campaign (Inhouse)
  • AssisTT (Turkey) for Best Outsourcing Partnership (Outsourced)
  • Ministry of Health of Turkey (Turkey) for Best Outsourcing Partnership (Outsourced)
  • Dogus Otomotiv (Turkey) for Best Recruitment Campaign (Inhouse)
  • HKT (Hong Kong) for Best Sales Campaign - Inbound or Outbound (Inhouse)
  • Sumitomo Mitsui Banking Corporation (Japan) for Best Technology Innovation - Internal Solution Large (Inhouse)
  • The Hong Kong Jockey Club (Hong Kong) for Best Technology Innovation - Internal Solution Mega (Inhouse)
  • Dell India (India) for Best Technology Innovation - Internal Solution Mega (Inhouse)
  • AssisTT (Turkey) for Best Technology Innovation - Internal Solution Mega (Outsourced)
  • Vestel (Turkey) for Best Technology Innovation - Internal Solution Medium (Inhouse)
  • PT Angkasa Pura II (Indonesia) for Best Technology Innovation - Internal Solution Small (Inhouse)
  • Club Auto RSA (Canada) for Best Technology Innovation - Internal Solution Small (Outsourced)
  • PT Angkasa Pura II (Indonesia) for Best use of Self-service Technology (Inhouse)
  • PT Telkomunikasi Indonesia (Indonesia) for Best use of Self-service Technology (Inhouse)
  • Hinduja Global Solutions USA (United States) for Best use of Self-service Technology (Outsourced)
  • Multichoice South Africa (South Africa) for Best use of Social Media in the Contact Center Large (Inhouse)
  • Human Resources Development Funds (Saudi Arabia) for Best use of Social Media in the Contact Center Large (Outsourced)
  • Bank Indonesia (Indonesia) for Best use of Social Media in the Contact Center Small-Medium (Inhouse)
  • PT Telkomunikasi Indonesia (Indonesia) for Green Contact Center (Inhouse)


Click on the following links to find out more about ContactCenterWorld.com's Global Conference and Awards Programs:

- View photo gallery
- Find out more about ContactCenterWorld.com Awards
- Join our social media platforms for event updates: Facebook |Twitter |Instagram

Date Posted: Monday, November 6, 2017



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