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Semafone Announces Availability of Secure Telephone Payment Solution


Semafone has launched its secure payment solution for contact centers, Cardprotect, on the Genesys AppFoundry, an online marketplace dedicated to providing customer experience solutions. The AppFoundry allows Genesys customers to discover, research and connect with a broad range of customer experience applications, integrations and services.

Cardprotect from Semafone is a patented payment method which helps customers protect card payments taken over the phone, and achieve compliance with the Payment Card Industry Data Security Standard (PCI DSS). The inclusion of Semafone’s Cardprotect solution on AppFoundry allows Genesys customers to seamlessly integrate the company’s secure payment software with their existing telephony system.

Semafone CEO Tim Critchley said "We are pleased to extend our technology partnership with Genesys to include the AppFoundry. Our solution will enable Genesys customers to become PCI DSS compliant and keep their customer data safe, while also improving the customer experience for telephone payments. Securing payment card data is imperative in this day and age of brand damaging data breaches. A company’s reputation is key to business success and protecting consumer data is central to maintaining a positive brand image."

"Genesys is founded on a history of collaboration and openness and with the AppFoundry we are launching a global call to action for partners to create world-class applications and solutions to help our customers take their customer experience to the next level," said Merijn te Booij, Chief Marketing Officer of Genesys. "Companies like Semafone are harnessing the power of the AppFoundry and the Genesys Customer Experience Platform in creative ways to help our customers differentiate through a single marketplace that addresses their unique needs."

Date Posted: Tuesday, May 30, 2017

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