Irving, TX, USA, May 14, 2015 -- NEC Corporation of America (NEC), a provider and integrator of IT and communications solutions, announces it received the highest overall score as a contact center Automatic Call Distributor (ACD) provider in a customer-based survey -- the annual PilotHouse research study by research firm Nemertes. The research is significant because scores are based primarily on how IT leaders rate a provider’s performance in multiple aspects of technology or service features, customer service, value, and NEC’s ability to act as a trusted adviser to its customers.
The research data was gathered from approximately 480 enterprise and midmarket (companies with fewer than 2,500 employees) IT decision-makers and influencers. The goal of the PilotHouse program is to help IT executives effectively evaluate potential vendors and service providers, with in-depth analysis and feedback from their peers.
"Enterprise IT professionals are especially pleased with NEC’s customer service, its overall value (i.e., ‘bang for your buck’), and its ability to serve as a trusted adviser for strategic decisions," said Lisa Durant, Research Analyst at Nemertes Research. "Nemertes’ PilotHouse program evaluates crucial aspects of multiple vendors’ offerings and support that IT leaders use when making technology purchasing decisions. These results, which are based on real-world feedback from vendors’ customers, provide an accurate picture of vendor and solution performance."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Wednesday, May 20, 2015
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