Cambridge, ON, Canada, July, 2017 -- LogiSense, a usage rating and subscription billing solutions provider announced that Serenova, a Contact Center as a Service (CCaaS) provider, will migrate from its legacy monetization system to LogiSense’s EngageIP monetization platform.
The selection of LogiSense is part of Serenova’s effort to transform its overall operational and financial structure since becoming an independent company as well as a critical investment in its partner community to support its rapid growth.
"We dedicated decades to develop the most robust and flexible usage rating and subscription billing solution available in the market", said Flavio Gomes, CEO at LogiSense. "The move to a truly agile monetization solution empowers Serenova to launch new products, services, and bundled offerings into the market faster than ever before."
"It’s been a herculean effort to transform our financial operations over the past year – but absolutely critical to the future of our business and imperative to supporting our customers efficiently," said Keith Geneva, CFO of Serenova. "Searching for and selecting a new monetization vendor was the logical next step in our rollout and one we took very seriously. Logisense provides us the out-of-the-box functionality and domain knowledge that allows us to be agile while at the same time accelerate business results. With LogiSense’s track record in the market, we are confident that the transition will help us gain operational efficiencies and support our growth strategy."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Wednesday, August 2, 2017
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.