Nashville, TN, USA, Aug 23, 2016 -- Sitel was recently presented with Frost and Sullivan’s Award for Customer Value Leadership in the North American Customer Care Outsourcing industry.
Frost & Sullivan has a global team of analysts and consultants continuously researching a wide range of markets across multiple sectors and geographies. As part of this ongoing research, they identify companies that consistently deepen customer relationships by offering superior products and services that deliver a clear, demonstrable ROI. This research involves extensive primary and secondary research across the entire value chain of major service providers and specific Omnichannel offerings.
To achieve leadership in Customer Value is never an easy task, but it is one made even more difficult due to today’s competitive intensity, customer volatility, and economic uncertainty—not to mention the difficulty of innovating in an environment of escalating challenges to intellectual property. Within this context, our receipt of this Award signifies an even greater accomplishment.
Moreover, we recognize that our receipt of this Award is the result of many individuals (associates, clients and investors) making daily choices to believe in the organization and contribute in a meaningful way to its future. We believe that such an achievement should be acknowledged and celebrated!
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Friday, August 26, 2016
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