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Calabrio Expands ACD Integrations with Avaya Aura Contact Center

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Minneapolis, May 28, 2014 -- Calabrio, a provider of contact center workforce optimization (WFO) and analytics software, announces continued expansion of its Calabrio ONE Workforce Optimization Suite in the Avaya marketplace by directly integrating its software with the Avaya Aura Contact Center (AACC), including the Communications Server 1000 platform.

Calabrio's latest direct integration extends the flexibility, functionality and long-term benefits of its user-centric WFO software to new and existing Avaya Aura Contact Center users, without forcing infrastructure upgrades, like automatic call distributor (ACD) hardware.

"We are committed to the Avaya community, and believe companies should have a choice in both hardware and software. Our direct software integration with AACC puts customers in control," said Tom Goodmanson, president and chief executive officer of Calabrio. "We pride ourselves on creating WFO software with a flexible and modern architecture that allows us to seamlessly integrate with any ACD."

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Posted by Veronica Silva Cusi, news correspondent
Source: http://www.globenewswire.com




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