Mountain View, CA, USA, Sept, 2017 -- Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Teleperformance with the 2016 North American Company of the Year Award in Contact Center Outsourcing. This is the fourth consecutive year in a row that Teleperformance has garnered this recognition.
"2016 was another record year for Teleperformance, as the company demonstrated solid financial performance for the English-speaking market," said Frost & Sullivan Principal Analyst, Michael DeSalles. "The outlook for continued growth in 2017 is very positive. Frost & Sullivan expects that current ongoing efforts to expand the business—particularly in the US and Asia—should help Teleperformance deliver above-market revenue growth once again this year."
"We believe that Teleperformance has built a security-conscious culture within the entire organization; reinforcing customer trust, reducing agent churn, and uncovering gaps that may put client intellectual property at risk. This is no small feat when considering the fact that Teleperformance operates hundreds of contact centers in 74 countries," noted DeSalles. "The strong thread that runs through TP's innovative tools, processes, policies, and products places it at the top tier of outsourcing service providers in North America."
It is for these reasons that Teleperformance has been recognized with the distinctive 2016 North America Company of the Year Award for Customer Contact Outsourcing. Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in terms of growth strategy, and implementation. This award recognizes a high degree of innovation in products, technologies, and leadership with a focus on customer value and market penetration.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Monday, September 25, 2017
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