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ContactCenterWorld.com announces winners of the 2017 AMERICAS Top Ranking Performers Conference and Awards.

Orlando, FL – United Kingdom, June 29, 2017 – ContactCenterWorld.com, the world’s largest contact center and customer engagement association, successfully concluded its 12th AMERICAS Top Ranking Performers Conference and Awards in Orlando, FL last week. The event hosted some of the leading names in the contact center industry and successfully showcased the best practices and stellar achievements of participating finalists.

Recognizing achievements in customer service and innovative approaches within contact centers, the 2017 AMERICAS Top Ranking Performers Conference and Awards are part of a leading series of global events hosted by ContactCenterWorld.com and is the only global platform where the contact center industry converges to share best practices, network with industry professionals and get access to the people, content, case studies and innovative ideas

The conference highlighted the industry’s commitment to continuous improvement and offered competing companies and delegates a unique opportunity to sit in on presentations by industry peers and competitors from the AMERICAS region. Delegates could rate the Top Ranking Performers finalists on their presentations, thereby contributing to the rigorous and unbiased judging process.

The conference concluded with the 12th Annual AMERICAS Awards Gala Dinner. With more than 1500 entries annually across the 3 participating regions, the awards program is regarded as one of the most prestigious event amongst leading industry professionals.

Sharing his views on the 2017 AMERICAS Top Ranking Performers Conference and Awards Program, Raj Wadhwani, President of ContactCenterWorld.com said "The 2017 Top Ranking Performers Award Winners for the region are simply stellar. These are the men and women who make the industry great. They are passionate and full of ideas and our platform brings this out in all of them. Every presentation included fantastic tips for the contact center manager and executive and like everyone attending, I was inspired. Our congratulations go out to all winners and everyone who participated. The AMERICA Gold Award winners will join more than 25 nations at the 2017 Global Best Practice Conference and Awards set to take place in London this coming October. www.ContactCenterWorld.com/world

Several special awards were also presented including the coveted DREAM Team Award presented to Mass Mutual for its commitment to investing in People. Industry Champion Awards were presented to RIA Financial (el Salvador) and Arise Virtual Solutions (Canada & USA). In addition, industry leading RealPage won three TopPlace2Work Awards for top ratings in the TopPlace2Work Employee Engagement Program.

The 2017 AMERICAS Top Ranking Performers Gold Award Winners are:

Company Categories

  • Optum (United States) for Best Community Spirit (Inhouse)
  • Optum (United States) for Best Contact Center (Inhouse)
  • Web.Com, Inc (United States) for Best Contact Center (Inhouse)
  • Club Auto RSA (Canada) for Best Contact Center (Outsourced)
  • ListenTrust (United States) for Best Contact Center (Outsourced)
  • MassMutual (United States) for Best Help Desk (Inhouse)
  • Club Auto RSA (Canada) for Best Help Desk (Outsourced)
  • Optum (United States) for Best Home / Remote Agent Program (Inhouse)
  • Ria Financial Services Inc. (United States) for Best In Customer Service (Inhouse)
  • Club Auto RSA (Canada) for Best In Customer Service (Outsourced)
  • HGS, Lisle, Illinois (United States) & Jarden Consumer Solutions (United States) for Best Outsourcing Partnership (Outsourced)
  • Scivantage (United States) for Best Technology Innovation - Internal Solution (Inhouse)
  • Club Auto RSA (Canada) for Best Technology Innovation - Internal Solution (Outsourced)
  • Scivantage (United States) for Best use of Self-service Technology (Inhouse)
  • Hinduja Global Solutions USA (United States) for Best use of Self-service Technology (Outsourced)
  • Cisco (United States) for Best use of Social Media in the Contact Center (Inhouse)

Individual Categories

  • Mark Littlejohn of MassMutual (United States) for Best Analyst (Inhouse)
  • William Fugette of Agero (United States) for Best Contact Center Executive / Director (Inhouse)
  • Kendal Toler of MassMutual (United States) for Best Contact Center Operational Manager (Inhouse)
  • Guadalupe Félix Gutiérrez of ListenTrust (United States) for Best Contact Center Sales Professional (Outsourced)
  • Duke Pycko of MassMutual (United States) for Best Contact Center Support Professional - IT (Inhouse)
  • Jeff Desrochers of MassMutual (United States) for Best Customer Service Professional (Inhouse)

Click on the following links to find out more about ContactCenterWorld.com’s Global Conference and Awards Programs:

- View full list of the 2017 AMERICA Top Ranking Performers Winners

- View award gala dinner photo gallery

- Find out more about ContactCenterWorld.com events

- Join our social media platforms for event updates: Facebook |Twitter |Instagram

- DREAM Team Awards

- Industry Champion Awards

- TopPlace2Work Awards


Contact:

Raj Wadhwani, President ContactCenterWorld.com

rajw@ContactCenterWorld.com

Date Posted: Friday, June 30, 2017



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