Dubai City, UAE, September 22nd, 2014 -- Altitude Software, a provider in unified customer interaction solutions, announces that a contact center has been launched in Dubai to support NStyle in handling the growth of its grooming brands.
NStyle is an organically grown company in the beauty sector offering beauty and grooming services. Its new contact center is powered by Altitude Software customer interaction management solutions which provided the UAE-based company with a wealth of advanced IP contact center features, such as a voice portal and unified centralized monitoring, queuing, routing and reporting solutions.
"NStyle prides itself on striving to exceed customer expectations for quality, award winning beauty services," said Lama Bazzari, NStyle International CEO & Founder. As the NStyle brand footprint continues to expand rapidly, the company is inundated with franchise requests from Europe, Asia and the MENA region and is on track to achieving its ambitious goal of doubling its stores on a regional and international scale.
"We decided to launch a contact center for the NStyle Group Operations after a comprehensive research carried out within our company on how to boost customer service and enhance our appointment scheduling process. Our contact center today efficiently manages all customer interactions and a single telephone number is all that is needed to take an appointment at any of our UAE stores," said Bazzari.
"Working with NStyle is an exciting opportunity for Altitude Software because it allows us not only to deliver our proven contact center technology and expertise to support a premium grooming brand, but also to demonstrate our ability to enable other industries to put the contact center at the core of their customer service strategy," said Riadh Boukhris, Altitude Software MENA President. "It is an exciting time to be working with NStyle, as they continue to grow, scale and emerge as leaders in the region."
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