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Resilient plc and Business Systems Ltd partner


London, Oct 2017 -- Resilient plc and Business Systems (UK) Ltd announced a strategic partnership to address the growing market demand for call recording solutions enabling compliance to both MiFID II and GDPR. These forthcoming regulations, due to come into UK law in January 2018 and May 2018 respectively, place great demands on organisations that need to record their business telephone calls, with significant penalties for firms that are non-compliant. The challenge these regulations place on businesses is that, in many respects, they appear to make competing demands.

"Whilst there are many solutions on the market that enable firms to record their calls, MiFID II and GDPR are placing significant additional demands on firms", says Richard Mill, Managing Director of Business Systems. "We are delighted to partner with Resilient, who’s smartnumbers service is uniquely placed to meet the often competing demands of these two new regulations. Their smartnumbers service ensures that, while business mobile calls are always recorded to meet the requirements of MiFID II, any personal calls remain private, thereby meeting the requirements of GDPR. Furthermore, with automated compliance monitoring, smartnumbers can streamline the compliance oversight function and keep to a minimum the costs associated with the monitoring of regulated calls. This translates into lower costs and higher levels of efficiency for our clients."

"We are delighted to be partnering with Business Systems to address this important market requirement", says Geoffrey Paterson, Chairman & CEO of Resilient. "As experts in both Call Recording and Compliance, Business Systems have proven since the days of the City’s ‘Big Bang’ that a thorough understanding of the prevailing regulations combined with a deep technical understanding of the available solutions ensures that they are ideally suited to address the needs of this important market. It is encouraging that we are already seeing demand from Business Systems existing customers for our smartnumbers service, and we look forward to working closely with Business Systems to evolve the capabilities of smartnumbers to these changing market requirements."

Date Posted: Thursday, October 5, 2017

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