Altitude Integrates Chat with Xperience Proactive Contact Center Solution
Lisbon, Portugal, 4 July 2017 -- Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, is announcing the integration of LiveChat with Altitude Xperience Proactive, a flexible contact center solution with features and service plans fit for customer-centric businesses aiming for growth.
"The integration of a powerful chat tool in the contact center improves first contact resolution, removes complexity in the interaction and improves agent productivity" states Jesus Cuadrado, Chief Marketing Officer at Altitude. "In the context of ecommerce and digital-first companies, chat is a critical channel for its convenience and efficiency. Consumers value the availability of chat live support in online purchases and requests".
Date Posted: Wednesday, July 5, 2017
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