New York, NY, USA, March 14, 2017 -- CafeX Communications(R), a supplier of mobile and web engagement solutions, announced the availability of CafeX Live Assist for Microsoft Dynamics 365 for public preview. It is orderable in North America and Europe with expansion slated for Asia and other regions starting later this month.
"Since the initial announcement last October, companies around the world, ranging from top retailers, banks and manufacturers in the Fortune 50 to small businesses next door, have been actively investigating and previewing this immersive solution for digital customer engagement," said Sajeel Hussain, chief marketing officer and executive vice president of strategic partnerships for CafeX. "We continue to explore further areas of synergy between our respective platforms to help enterprises transform in-app customer experiences towards more personalized and intelligent service."
Jujhar Singh, corporate vice president, Microsoft Dynamics 365, said, "Enterprises continue to tell us how critical omni-channel engagement is to the success of their customer experience strategies. Enhancing the customer benefits for Microsoft Dynamics 365, CafeX Live Assist helps businesses engage customers proactively with rich content, while preserving context at each step of the journey."
"Our goal is to help our customers deliver world-class omni-channel experiences. This new integrated offer from CafeX for Microsoft Dynamics 365, combined with our industry and implementation expertise, helps our customers deliver the types of experiences that increase satisfaction, loyalty, and value for their customers," said Michael Strand, senior vice president, Hitachi Solutions.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Friday, March 17, 2017
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