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Englishtown Uses Five9 Cloud Contact Center Software

San Ramon, CA, USA, April 7, 2015 -- Five9 (NASDAQ:FIVN), a provider of cloud contact center software, announces that online English language school, Englishtown, has successfully moved its premise-based call center to the cloud using both Five9 and Salesforce Service Cloud.

Founded in 1996, Englishtown is an online English language school with 20 million students in 80 different countries. Englishtown operates a contact center in Monterrey, Mexico. These outbound sales, customer care calls and collection campaigns help  people across the world successfully develop their English language skills. Englishtown uses Five9 to power the sales campaigns division of the Englishtown contact center.

By combing the telephony features of Five9 with the familiar Salesforce user interface, Englishtown has been able to increase sales, improve agent productivity and deliver better customer service.

"Because Five9 integrates with Salesforce, our agents can view customer information as soon as they connect on a call. Integrating our contact center technology with Salesforce made assisting customers much faster. Agents are connected to customers instantly, without having to make a bunch of calls to reach a customer. Now they reach a live person faster and spend the bulk of their time helping clients."
– Hiram Zamora, sales intelligence specialist, Englishtown


Posted by Veronica Silva Cusi, news correspondent
Source: http://www.businesswire.com

Date Posted: Wednesday, April 8, 2015

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