New York, NY, Aug 26, 2014 -- CGS, a global provider of technology solutions, announces that its United States and Romania Contact Center quality management systems received ISO 9001:2008 certification as a result of the successful evaluation of its practices by an independent registrar.
The International Organization for Standardization (ISO) provides guidance and standards for quality measurement, with the ISO 9001:2008 standard specifically geared toward the guidance of quality management systems to ensure customer satisfaction and continuous quality improvement.
CGS Contact Center quality management systems recognized by certification include contact center support, business process outsourcing as well as full help desk, customer care and telesales. CGS Contact Centers serve companies in industries including wireless and cable, consumer products, technology, healthcare, financial services, retail and hospitality, and deliver an extensive range of inbound and outbound contact center solutions in over 18 languages.
"Our top priority is, and has always been, the success and satisfaction of our customers. ISO certification allows us to demonstrate this level of commitment to continuously meeting and exceeding quality standards," said Tom Christenson, President of Contact Center Services at CGS. "We are proud that the quality management systems in our US and Romania Contact Centers have achieved this certification. This is due to our employees’ tireless commitment to excellence. We look to extend certification to our Chilean quality management systems in the near future."
Posted by Veronica Silva Cusi, news correspondent
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