Hoboken, NJ, USA, Oct 2, 2017 -- NICE (Nasdaq:NICE) announced that, with the implementation of NICE Real-Time Authentication, Permata Bank has introduced voice biometrics as part of its customer authentication protocol. NICE Real-Time Authentication (RTA), together with its process automation solution, will allow the financial institution to conduct secure and seamless voice authentication, improving customer service.
Permata Bank sought new ways to improve fraud prevention and increase the efficiency of its contact center, turning to NICE to address these challenges.
Bianto Surodjo, Director of Consumer Banking at Permata Bank:
"Permata Bank's introduction of voice biometrics in the local banking industry positions us as a leader in financial services innovation throughout Indonesia. This is largely thanks to NICE's unique Fluent engine capability, which provides omnichannel authentication with a single voiceprint, which is a major advantage over competing solutions in the market."
Darren Rushworth, president of NICE APAC:
"We are excited to help Permata Bank become the first domestic bank in Indonesia to adopt voice biometrics technology in order to improve its service levels and cement its place as a market leader. Providing accurate and quick voice authentication, which is so crucial to all retail banking activities, is part of NICE's mission to reinvent customer service while ensuring absolute data security."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Wednesday, October 4, 2017
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.