Isle of Wright, UK, May 22, 2017 -- Call centre operator Ascensos has revealed plans to create 600 jobs on the island with a new customer service centre.
The move marks the Motherwell company’s first expansion in the UK outside of Scotland. Ascensos currently operates two centres in Motherwell and one in Clydebank. When combined with facilities in the Netherlands and Romania, the group currently employs 1,200 staff.
"Ascensos is growing rapidly and we have become a force to be reckoned with in the UK contact centre sector," he said. "Most [in our sector] look in the big cities around the UK, but we are trying to stretch that model and do something different."
Mr Devlin said the company selected Cowes as the location for its new centre after scouting the entire UK, having received significant financial backing from the local council.
"We made our first acquisition in Europe last year and we’ve been looking for a centre to provide additional capacity in the UK," said Mr Devlin. "We looked in Scotland, looked across different regions in England and the Isle of Wight solution was a very compelling one."
In addition to the capital investment support, Mr Devlin highlighted that Ascensos would also receive support from the Department for Work and Pensions and Isle of Wight College, which would benefit communities on the island.
"It’s a great place to live and work and for young people there are little alternatives when they leave college or school other than looking for a job on the mainland, so I think we can help the community on the Isle of Wight keep young people working where they live," he said.
Councillor Dave Stewart, leader of the Isle of Wight Council, said has was "very excited" by the plans. "The island is already home to a number of major, global companies and is perfectly positioned to support the ambitions of Ascensos, with a motivated, skilled and enthusiastic local workforce," he said, adding that the move would help council plans to create a "robust and dynamic" long-term local economy.
Work on the new-build facility is due to start immediately to enable a planned opening in September 2017. Ascensos has embarked on a recruitment drive to ensure that the facility is fully staffed, with staff fully trained ahead of its opening.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Wednesday, May 24, 2017
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