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2017 Best Global Contact Center Practices

The event includes the following tracks:

  • How to Run a World Class Contact Center
  • Leadership and Team Management best practices
  • Social Media Management and the role of the contact center
  • Campaign Management - sales / direct response / outbound programs for top performance
  • Technology - innovation and solutions that are developed internally
  • Customer Engagement - Improve your service and increase profits
  • Supporting the Center for Success - HR, Workforce Planning, IT - how these professionals support the center and how to get more from your teams
  • Outsourcing Partnerships
  • Help Desks - how they run, how to be a top performer
  • Training in Contact Centers - whats the best ways to engage your staff
  • Employee Engagement - how to engage staff, motivate and inspire them
  • Home / remote Agents - how to set up programs and run them successfully

... a full program designed to help any contact center professional learn more and become more valuable to their company!


  • You get to network with the best in the region

  • You have access to all conference slides from days you attend

  • You have a ready made network you are connected to online after the event

  • You will literally walk away with hundreds of new, refreshing ideas from the best in the region!

and remember this is the contact center world's most highly rated event - a whopping 98% of delegates say they would recommend it!

Who Should Attend?

  • VP's, Directors, Senior Managers
    involved in running or strategy for contact centers and or customer service

  • HR Personnel, Workforce Managers, IT Managers
    looking for best practices!

  • Supervisors/team managers
    and even rising stars in your contact center!

  • Consultants
    who advise business on contact centers and customer engagement

  • Hardware / Software and Service Providers
    wishing to learn current trends and challenges

... Anyone who either runs, sells to or supports contact center / customer service operations.


Date Published : 6/30/2017 12:00:00 AM

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