Richardson, TX, February, 2017 -- Dallas-based AT&T plans to lay off up to 54 employees at a call center in Richardson by the end of March.
The telecom company disclosed the cuts in a letter to the Texas Workforce Commission. Companies are required by law to report layoffs, depending on size and scope.
AT&T spokesman Marty Richter said the affected employees work part-time and monitor quality control for customer calls about AT&T products, such as U-verse and DirecTV. He declined to say how many people work at the Richardson office, but said it will stay open.
"We're adding people in many areas where we're seeing increased customer demand for products and services," he said Monday in a statement. "However, as we continue to do everything we can to better serve our customers, some restructuring is occasionally necessary in order to reduce redundancy and improve efficiency."
The layoff is the latest downsizing at AT&T, as the company shifts its focus from legacy services, such as landline phones, to growing areas like business services and entertainment. The company is also undergoing a massive retraining program to teach employees new skills and prepare them for jobs of the future. Employees can get certifications or full degrees through affiliations with schools, such as Georgia Tech.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Friday, February 10, 2017
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