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CX Company Launches Digitalcx

#contactcenterworld -- CX Company announces the launch of DigitalCX, a new digital customer engagement platform that allows organisations to deliver personalised self-service, sales and community engagement across every digital channel and any digital device - online, mobile and social.

The launch of DigitalCX coincides with the coming together of SelfService Company and WebCare Company as CX Company. Founded in 2005, SelfService Company has focused on providing self-service solutions for online channels. WebCare Company was founded four years later to focus on social media, then emerging as a customer engagement channel. Uniting the two companies recognises that organisations are increastingly consolidating management of online and social channels within comprehensive digital customer engagement stratetgies.

Date Posted: Wednesday, May 27, 2015

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