Burlington, VT, USA, April 7, 2015 -- CallFinder, a provider of cloud-based call recording and speech analytics solutions announces a new strategic alliance with EPIC Connections(R), a global provider in contact center consulting and outsourcing services. EPIC clients can use CallFinder to extract business intelligence contained in phone conversations with customers in an effort to improve the overall customer experience they deliver.
"CallFinder’s solution is a potential fit for our clients in the SMB space, and for contact centers that operate under 100 seats," says Jim Grace, Director of Corporate Development at EPIC Connections. "Our clients expect to work with leading edge technology providers and the CallFinder team has shown they understand the challenges facing contact centers today.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Thursday, April 9, 2015
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