© ContactCenterWorld.com

Semafone Signs Global Agreement With BT

Surrey, UK, January 2015 -- Semafone(R) announced it has signed a contract with BT, a provider of communications services and solutions. Under the terms of the initial seven-year agreement, BT will integrate Semafone technology into its own contact centre and voice platforms to provide customers with a secure means of accepting card payments by telephone. The solution will be hosted by BT, thereby significantly reducing the Payment Card Industry (PCI) controls at the customers’ premises.

The Semafone solution will form an integral part of BT Secure Contact, allowing contact centre agents to continue a voice conversation with their customers while the payment is taken securely, in full compliance with PCI regulations. Customers simply key in card details into their telephone handsets and these are then transmitted directly to the bank. The tones of the keypad are masked, preventing the agent from identifying any numbers by their sound.

Date Posted: Monday, February 2, 2015

About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.