Cambridge, MA, USA, Sept 3, 2015 -- Live video assistance provider, Vee24, announces that UK lingerie retailer Bravissimo is now using the Vee24 solution to offer live video assistance to consumers shopping on the Bravissimo website. Website users can now interact with the Bravissimo customer service team using live video, where the customer can see the consultant on the screen, ask questions and see the product range close up.
"When we saw the video chat solution from Vee24, we realised that this could be so much more than a standard web chat service. Web chat is great, but it’s a bit like real-time email and doesn’t really get across the personality of the Bravissimo brand. Video chat enables us to engage with customers in a very personal and direct way – very much like the way we’d interact with customers in store," comments Lisa Gardner Customer Service & Fulfilment Centre Operations Manager, Bravissimo.
Bravissimo is using the Vee24 solution in its contact centre, where employees are trained to interact with customers via live video. Customers can either select the Live Chat option from the website, or can respond to a ‘nudge’ from the Bravissimo team that encourages customers who may need help to connect.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Monday, September 7, 2015
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