© ContactCenterWorld.com

Motorpoint to Create 20 Jobs Following Headquarters Move


Derby, England, July, 2017 - Derby-headquartered car retailer Motorpoint is to create 20 jobs after relocating its national contact centre into a newly-refurbished building in the city.

The company recently took over a former factory near to its headquarters and called in fellow Derby business ThreeHundredandSixtyDegrees to handle the fit out project.

Motorpoint, which operates from 12 locations across the UK, is now looking to expand its 50-strong call centre team by another 20 workers.

Online general manager Ian Rowley said: "We had outgrown our old centre and needed room for future growth so the decision was made to refurbish a former factory. We were keen to use a local firm to handle this for us and brought in ThreeHundredand SixtyDegrees to handle the project from design to completion.

"We needed a work environment that has the appropriate work space but is also an environment that people can enjoy - reflecting the fast-paced nature of our work as well as the energetic and fun atmosphere here.

"The breakout areas are very important to give everyone the opportunity to have that timeout to recharge their batteries.

"We invest very heavily in coaching and training so a lot of the design was focussed towards giving the management team the environment to work their magic and reinforces the companies coaching culture.

"Now that everyone has settled in, the new work environment has led to a totally different culture at work. We have relaxed breakout and canteen areas where everyone can have a chat and chill out but when they are at the desks – it is a focused and driven work environment. This has resulted in better efficiency and productivity which has already translated into bottom line benefits."


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.insidermedia.com

Date Posted: Wednesday, July 5, 2017

About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.