SOUTHFIELD, Mich., May 2010 - TechTeam Global, Inc. (Nasdaq: TEAM), a worldwide provider of information technology outsourcing and business process outsourcing services, and Stefanini IT Solutions, a global provider of IT consulting, integration, development and outsourcing services, announced that they have entered into an agreement that sets the foundation for TechTeam to leverage Stefanini's capabilities in order to provide Latin American-based support for its customers.
With service delivery operations in North America, Europe and the Asia-Pacific region, TechTeam currently provides support for customers across more than 70 countries and in 32 languages. This coverage includes support for customers in numerous Latin American countries, but to-date, the company has delivered this service from outside the region. Through its partnership with Stefanini, TechTeam will now have access to a wide array of in-region service delivery resources.
"Establishing delivery capability in Latin America is an important part of our global expansion strategy and will enable our company to offer more service options to our customers," said Gary J. Cotshott, president and chief executive officer of TechTeam Global. "We are impressed with Stefanini's expertise and strong coverage across the Latin American region. Further, we are confident in our ability to team with Stefanini to create excellent customer-focused solutions."
Cotshott continued, "This agreement provides us with the ability to quickly and efficiently respond to growing customer demand while ensuring high quality, cost-effective service delivery and reduced market entry risk. As part of our strategy, we are establishing a TechTeam legal entity in Brazil and will directly employ management personnel there."
"Stefanini is excited to support TechTeam as a partner in providing Latin American-based support for their customers," said Antonio Moreira, chief executive officer of Stefanini's North American operations. "Establishing strategic partnerships with technology companies has been an important part of our long-range strategy, and has contributed to our continued growth over the last two decades. We look forward to building an enduring relationship with TechTeam."
Stefanini IT Solutions provides onshore and nearshore IT consulting, systems integration and outsourcing to Fortune 1000 enterprises as well as large and medium-sized companies across the world. With 12 Development Centers in Latin America, Stefanini is the largest Brazilian IT services company and was recently ranked as the No. 1 Latin American outsourcing vendor in the Black Book of Outsourcing report.
TechTeam, a provider of outsourcing services, was named No. 1 globally in help desk outsourcing across both Tier 1 and Mid Tier customers, as well as No. 1 globally in IT infrastructure outsourcing for Mid Tier customers, in the 2009 Black Book of Outsourcing report on Top Infrastructure Management Outsourcing Vendors.
Posted by Veronica Silva Cusi, Asia Pacific correspondent
Date Posted: Monday, May 17, 2010