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Talkdesk to Offer Fonolo’s Call-Back Solution to their Customers

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Toronto, ON, Canada, Aug 15, 2017 -- Fonolo is proud to now offer its cloud-based call-back solutions to a growing network of Talkdesk-powered contact centers, and is coming soon to AppConnect. 

"Talkdesk is thrilled to offer customers a new contact center experience that incorporates cutting-edge technology from Fonolo. We recognize them as a true innovator and are looking forward to building something great together," explained Robert Sur, Head of Platform at Talkdesk.



Fonolo’s cloud-based call-backs are now available to all Talkdesk customers and, starting soon, Talkdesk admins can integrate Fonolo’s capabilities into their contact center stack with just a single click. 

"As one of the world’s leading contact center solution providers, we’re thrilled to be part of the Talkdesk ecosystem, and can’t wait to see more enterprises benefit from Fonolo call-backs," said Shai Berger, CEO of Fonolo.

"Our customers really appreciate the fact that we will virtually hold their place in line and call them back as soon as it’s their time to speak with an agent. We’ve even heard the customers praising the solution to our agents," said Michael Volensky, Director of Operational Excellence & Support for Nutrisystem.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: Fonolo

Date Posted: Thursday, August 17, 2017



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