© ContactCenterWorld.com

Plum Voice Joins NICE inContact DEVone Partner Program


New York, NY, USA, Sept, 2017 -- Plum Voice announced a partnership with inContact, a provider of cloud contact center software and agent optimization. Through this agreement, NICE inContact will offer Plum Voice technology solutions on the CXexchange marketplace, part of its DEVone developer program. The partnership allows NICE inContact to provide advanced customer self-service capabilities to contact centers through Plum’s secure cloud Interactive Voice Response (IVR) platform.

"Plum’s cloud IVR tools and analytics are designed to automate an entire call while reducing caller frustration and effort. We’re excited to partner with NICE inContact, the leading cloud contact center provider, and look forward to providing customer self-service solutions that deliver great caller experiences to NICE inContact users as part of the DEVone Program," said Scott Wilson, Plum Voice’s Chief Marketing Officer.


Posted by Veronica Silva Cusi, news correspondent
Source: http://www.prweb.com

Date Posted: Thursday, September 21, 2017

About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.