July 11, 2011 -- A North East contact centre operator hopes to create around 300 jobs over the next two years after picking up a raft of lucrative contracts and strengthening its e-commerce sales.
2Touch, which is based at Doxford Technology Park in Sunderland, recently secured a six-figure contract to handle the marketing and distribution of products for Wearside retailer Duvet and Pillow Warehouse (DAPW).
The contract comes as the firm is experiencing strong growth in sales from £14.4m to almost £20m in the last two years which has led it to increase its workforce from around 700 staff to nearly 1,000. The 42-year-old company said it was seeing a huge growth in its online services, which sees it maintain websites and handle web-based orders for a growing list of big name customers.
The company, which is the UK contact centre arm of US Acxiom Corporation, also said it was close to securing another significant fulfillment contract which will see it create another 15 jobs over the coming months. The economic slump has hit high street spending and pushed retailers to focus on online sales and consumers are increasingly scouring the web for bargains.
The latest figures from IMRG Capgemini e-retail sales index shows that many UK shoppers are migrating from the high street to the internet, with online spending up by 18% year on year last month to £5.3bn.
2Touch chief executive Stuart Gray said: "We are receiving more and more work from clients that are keen to grow their online sales.
"We provide an all round service for our customers in that we maintain a number of websites, handle marketing, and carry out the packing and distribution of products from our warehouse.
"We have a reputation for providing a quality, cost-effective service, which has helped us to secure a number of brand new customers in recent months."
The firm said that it was now looking to repeat the kind of growth it has seen over the last two years in both its workforce and revenues, which would see it employ around 1,300 staff by 2014.
Although the company is comfortable with its current capacity, it did say that it may look to add additional premises in the North East as its workforce grows.
In addition to its contact centre, the firm has 85,000sqft of warehousing and fulfillment space with a storage capacity for 10,000 pallets.
Gray said: "One reason for our success has resulted from us placing great importance on the quality of our staff and the company is proud of its ability to retain staff through investing in training, and so help provide clients with the best possible service."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Thursday, July 14, 2011