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NewVoiceMedia’s ContactWorld Named Best Contact Center Solution in Top 10 Technology Awards

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San Francisco, June, 2017 -- NewVoiceMedia, a global provider of cloud contact center and inside sales technology, has won the 2017 Call Centre Helper Top 10 Contact Centre Technology Awards for its ContactWorld solution.

The awards were founded to recognize the best products on the market and help contact center managers make informed decisions about the technologies they invest in. NewVoiceMedia’s ContactWorld solution received the most votes from readers of Call Centre Helper, making the results impartial and providing an accurate picture of the best technology available.

Jonty Pearce, Editor of Call Centre Helper said, "These awards are voted on not by a panel of ‘experts’ but by real life contact centers that are using the technology. Over 1,040 votes were received during the voting process and the detailed comments clearly show what customers love about the technology. ContactWorld scored the largest number of votes and was particularly singled out for being user friendly, its rapid deployment for new global teams and its great integration with Salesforce."

"We’re absolutely thrilled that ContactWorld has been named best contact center technology, as voted for by the public," commented Tim Pickard, SVP Marketing at NewVoiceMedia. "Our cloud contact center and inside sales platform is transforming the experiences that sales and service professionals offer their customers and prospects, ensuring every interaction is unique and personalized. This award is a testament that our solutions really are best-in-class and it’s been great to see such positive feedback from customers as part of their nominations."

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Date Posted: Monday, June 5, 2017



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